Summary
Overview
Work History
Education
Skills
References
Timeline
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ESTER PAULO

Werribee,VIC

Summary

A hardworking, highly enthusiastic individual with the written and verbal communication skills needed to provide exceptional customer service. Driven to reach the set tasks and goals individually or as a part of a team and always ready to take on any challenges.

Overview

8
8
years of professional experience

Work History

Resolutions Specialist

AGL
08.2022 - Current
  • Strong problem solving skills and conflict resolution abilities
  • Liaise with internal teams such as billing, technical support, and account management to resolve customer issues
  • Handling payments, refunds, and high billing disputes efficiently
  • Assisting customer with hardship payment plans and helping customers be set up for success
  • Familiarity with CRM software and other relevant tools to document and track customer issues
  • Meeting monthly KPIs
  • Following up on case managements on customer issues

Support Worker

Best Disability Services
08.2019 - Current
  • Providing support with clients activities of daily living
  • Taking clients to their health appointments
  • Assisting with household chores
  • Medication assistance
  • Adjusting and adapting communication and body language to suit client needs

Finance team volunteer

Faith and victory Church
01.2016 - Current
  • Preparing and forecasting church budgets
  • Organizing payments and accounts
  • Processing Payments (cash and EFTPOS)
  • Evaluating church financial records

Retail Assistant

My Beauty Spot
07.2017 - 02.2022
  • Planned communication with other departments and stores via phone calls and emails to relay information
  • Actively work alongside staff members to complete tasks in a timely manner
  • Driving performance and exceeding sales results within the team
  • Perform register and store open and close procedures
  • Facilitate training to new staff members
  • Engaged in customer conflict resolution through de escalation techniques

Education

Bachelor of Nursing -

RMIT University
Bundoora, VIC
12.2023

Skills

  • Energetic personality and ability to engage with anyone
  • Communication Skills
  • Self-motivation
  • Leadership and conflict resolution skills
  • Ability to thrive under pressure

References

References available upon request

Timeline

Resolutions Specialist

AGL
08.2022 - Current

Support Worker

Best Disability Services
08.2019 - Current

Retail Assistant

My Beauty Spot
07.2017 - 02.2022

Finance team volunteer

Faith and victory Church
01.2016 - Current

Bachelor of Nursing -

RMIT University

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ESTER PAULO