Ester Schwartz
Sydney,NSW
Summary
Overview
6
6
years of professional experience
Work History
Florist
Mandalay Flowers
07.2020 - Current
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Optimized workflow efficiency by organizing tools/materials necessary for specific projects in advance.
- Improved profitability by effectively managing inventory levels to minimize waste while meeting demand for popular products.
- Maintained and processed invoices, deposits, and money logs.
- Posted daily receipts and payments in accordance with corporate protocols.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Identified accounting errors when cross-referencing documents and database information.
Hair Salon Assistant
Hair On Arden
04.2018 - 03.2020
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
- Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
- Contributed to positive client experiences by offering refreshments and engaging in friendly conversations throughout their appointments.
- Maintained inventory levels of salon products, reducing waste and ensuring availability for client use.
- Demonstrated flexibility by adapting quickly to changes in stylist schedules or client requests while maintaining a professional demeanor under pressure.
Education
Bachelor of Cognitive Brain Science -
Macquarie University
Sydney, NSW2026
Bachelor of Psychology -
Macquarie University
Sydney, NSW2026
Skills
- Customer Orders
- Sales and service-oriented
- Flower arranging
- Inventory Maintenance
- Client Consultations
- Data Entry
- Verbal and written communication
- Scheduling
Timeline
Florist
Mandalay Flowers
07.2020 - Current
Hair Salon Assistant
Hair On Arden
04.2018 - 03.2020
Bachelor of Cognitive Brain Science -
Macquarie University
Bachelor of Psychology -
Macquarie University
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