Estevania Rosaline Halim
Carnegie,Australia
Summary
A highly passionate and motivated Psychology student with sound knowledge of interpersonal relationships, mental health, and cognitive processes. Offers excellent critical thinking and teamwork abilities. Dedicated to advancing and contributing to the greater good in any professional field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
D’Penyetz & D’cendol
04.2023 - 12.2024
- Positive Work Environment Cultivation: Fostered a harmonious work atmosphere by consistently treating all team members and customers with respect, empathy, and consideration, contributing to a pleasant and productive workplace
- Customer-Centric Assistance: Provided hands-on support to customers, attentively assessing their needs
- Building Customer Loyalty: Established and nurtured positive relationships with customers, encouraging repeat business and enhancing the restaurant's reputation for excellent service
- Effective Multitasking: Managed high-pressure situations during busy service hours, efficiently handling multiple tasks simultaneously to ensure smooth operations
- Collaborative Teamwork: Worked closely with colleagues to create a cohesive and efficient work environment, contributing to the overall success of the team
- Employee Training and Coaching: Took on a mentorship role by training and coaching fellow employees on effective sales techniques, handling complex situations, and managing challenging customer interactions
- Accurate Accounting and Transactions: Maintained precise and organised sales records, ensuring all transactions were handled with exceptional accuracy and adherence to financial protocols
Front of House
AU79 Cafe
04.2023 - 12.2024
- Positive Work Environment Cultivation: Actively fostered a welcoming and inclusive atmosphere by consistently treating both team members and customers with respect, empathy, and consideration
- Customer-Centric Assistance: Delivered exceptional, hands-on service by attentively assessing and anticipating customer needs
- Building Customer Loyalty: Established strong, ongoing relationships with customers by remembering their preferences, engaging in friendly conversations, and consistently offering personalized service
- Effective Multitasking: Thrived in fast-paced, high-pressure situations, especially during busy service hours
- Effectively managed a variety of tasks, including taking orders, preparing drinks, handling payments, and resolving customer concerns, all while maintaining efficiency and ensuring the smooth flow of operations
- Collaborative Teamwork: Collaborated seamlessly with fellow team members to ensure the efficient and smooth functioning of the cafe
- Employee Training and Coaching: Took on a mentorship role within the team by training new and existing staff on key areas such as customer service best practices, upselling techniques, and managing challenging or complex customer interactions
- Accurate Accounting and Transactions: Ensured the accurate processing of transactions, including cash, credit, and mobile payments, with attention to detail to avoid discrepancies
Retail Cashier
Tahapan Store
06.2018 - 06.2022
- Coached and trained employees on methods for handling various aspects of sales, complicated issues, and demanding customers
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Built positive relationships with customers to increase repeat business
- Kept orderly and accurate accounting records by monitoring sales documentation
- Operated transactions with excellent accuracy levels
Education
Master of Applied Behaviour Analysis - Psychology
Monash University
Clayton, VIC12-2026
Bachelor of Arts - Psychology
Monash University
Clayton, VIC12.2024
Diploma of Arts -
Monash College
Docklands, VIC02.2023
Skills
- Applied behavior analysis
- Data analysis
- Research methodology
- Customer service
- Relationship building
- Team collaboration
- Conflict resolution
- Project management
- Business ethics
- Problem-solving
- Reliability
- Operational risk management
- Cost reduction strategies
- Project planning
- Task prioritization
- Human resources management
- Sustainability strategies
- Documentation and reporting
- Crisis management
Accomplishments
- Monash Diploma Academic Excellence Award (Challenges of Globalisation | Mar 2023)
- Monash Diploma Academic Excellence Award (Communications and Society | Mar 2023)
- Monash Diploma Academic Excellence Award (Psychology 1A | Oct 2022)
Certification
Mental Health First Aid Australia, 06/23, 06/26
Languages
English
Native/ Bilingual
Indonesian
Native/ Bilingual
Korean
Limited
Chinese (Mandarin)
Limited
Availability
Monday, Tuesday, Thursday, Friday, 9.00AM – 9.00PM
References
Tyson Kraft, Monash College Australia
03 9903 8692, tyson.kraft@monashcollege.edu.au
References
References available upon request.
Timeline
Supervisor
D’Penyetz & D’cendol
04.2023 - 12.2024
Front of House
AU79 Cafe
04.2023 - 12.2024
Retail Cashier
Tahapan Store
06.2018 - 06.2022
Master of Applied Behaviour Analysis - Psychology
Monash University
Bachelor of Arts - Psychology
Monash University
Diploma of Arts -
Monash College
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