Esther Bemrose
Kingscliff,NSW
Summary
- Professional Honest Hardworking Passionate job seeker with strong organizational skills and exceptional communication skills
Overview
13
13
years of professional experience
Work History
Office Manager
Core Industries Pty Ltd
06.2016 - 01.2024
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service when addressing client concerns via phone calls or email correspondence and in person
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Kept reception area clean and neat to give visitors positive first impression.
- Matched purchase orders with invoices and recorded necessary information.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Handled cash transactions and maintained sales and payments records accurately.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Completed payroll for employees and maintained detailed records of procedures.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
Assistant In Nursing
John Flynn Private Hospital
01.2011 - 01.2016
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Upheld infection control and prevention policies across different patient-facing areas.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Provided effective pre-and post-operative care by preparing patients for surgery, monitoring vital signs, and assisting with pain management techniques.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at the facility.
- Transported patients between rooms and appointments or testing locations.
- Streamlined workflow for nursing staff by efficiently managing supplies inventory and restocking necessary items in a timely manner.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Resolved problems, improved operations and provided exceptional service.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
Certificate III - Heath Care Assistant
TAFE
Kingscliff, NSW2011
High School Certificate -
Manly High School
Brookvale, NSW12.1989
Skills
- Good Judgment
- Team Bonding
- Data Entry
- Managing Operations and Efficiency
- Customer Relations
- Account Reconciliation
- Courteous and Professional
- Visitor and Customer Relations
- Telephone skills
- Microsoft Office
- Payment Processing
- Administrative Support
- Greeting and Seating Clients
- Bookkeeping
- Billing and Invoicing
- Calm Under Pressure
- Organization
- Time Management
- Conflict Resolution
Timeline
Office Manager
Core Industries Pty Ltd
06.2016 - 01.2024
Assistant In Nursing
John Flynn Private Hospital
01.2011 - 01.2016
Certificate III - Heath Care Assistant
TAFE
High School Certificate -
Manly High School
Similar Profiles
Brian JacksonBrian Jackson
Rigger at Core IndustriesRigger at Core Industries
Talon MokoenaTalon Mokoena
Sales Administration Assistant at The Core Draught Pty LtdSales Administration Assistant at The Core Draught Pty Ltd
Mapula MalatjiMapula Malatji
Service Center Advisor at Core Group(pty) LtdService Center Advisor at Core Group(pty) Ltd