Esther Cerchi

• Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
• Completed routine store inventories.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
• Optimized store displays and appearance via strategic merchandising.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
• Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
• Managed store organization, maintenance, and purchasing functions.
• Submitted orders for new inventory.
• Collaborated with upper management to develop strategic plans for store growth and expansion.
• Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
• Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
• Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
• Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
• Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
• Recruited and retained top talent, with focus on providing positive feedback, and rewarding performance.
• Upheld brand identity standards within the store location through consistent signage and product placement.
• Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
• Boosted employee retention rates by fostering a positive work environment,
• Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal and calender events.
• Managed inventory control, cash control, and store opening and closing procedures.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering.
• Hired, trained and mentored new staff members.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Coached staff in product specifications and selling techniques, significantly increasing customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist staff and maintain excellent customer service.
• Monitored daily cash discrepancies and inventory shrinkage .
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Collaborated with marketing team to create targeted promotional campaigns that boosted overall sales performance.
• Provided excellent customer service by promptly addressing client inquiries and resolving any issues that arose during the sales process.
• Checked with customers after sales to determine satisfaction and offer additional services such as assembly and warranties.
• Continuously monitored industry news and trends, adapting sales approach accordingly to maintain relevance in a constantly evolving market.
• Developed a deep understanding of the company''s product offerings to better serve clients and drive sales growth.
• Identified potential upselling opportunities by listening carefully to customers'' needs during conversations.
• Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
• Exceeded sales targets consistently through effective negotiation and closing techniques.
• Increased sales revenue by building strong relationships with key clients and identifying new opportunities.
• Accepted and processed cash, check, and card payments.
• Helped customers locate products and checked store system for merchandise at other sites.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Assisted customers with prompt and polite support in-person and via telephone.
• Established rapport with customers using active listening and interpersonal skills.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Set and achieved company defined sales goals.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Informed customers of promotions to increase sales productivity and volume.
• Achieved or exceeded company-defined sales quotas.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Presented professional image consistent with company's brand values.
• Recorded accurate and efficient records in customer database.
• Stayed current on company offerings and industry trends.
• Contributed to event marketing, sales and brand promotion.

• Stored security alarm codes and keys and made routine code changes.
• Performed category maintenance by rotating products according to company product rotation policy.
• Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
• Maintained confidentiality and security of sales records and operational reports.
• Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
• Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
• Increased customer satisfaction by providing exceptional product knowledge and personalized service.
• Oversaw regular store cleaning of shelves, backrooms and racks.
• Participated in regular team meetings to discuss performance metrics, set goals, identify areas for improvement and share best practices.
• Assisted store cashiers during peak sales times.
• Developed strong relationships with customers by actively engaging in conversation about their needs preferences.
• Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
• Spearheaded promotional events within the store to increase brand awareness and drive customer engagement.
• Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
• Balanced cash registers at end of shift and filled out necessary reports.
• Opened and closed store at proper times for reliable services.
• Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
• Utilized product information and sampling to educate customers and assist in product selections.
• Conducted routine audits of store presentation standards, ensuring adherence to visual merchandising guidelines.
• Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
• Contributed ideas for marketing campaigns leading to increased foot traffic and revenue generation.
• Collaborated with team members to create visually appealing displays that attracted customers and boosted sales.
• Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Managed store personnel by delegating tasks and supervising daily operations.
• Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
• Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
• Trained newly hired sales team in upselling techniques.
• Mentored new sales associates to contribute to store's positive culture.
• Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
• Researched issues to obtain appropriate answers to customer inquiries.
• Promoted business' development by building and maintaining relationships with new clients.

• Developed comprehensive policies and procedures to guide daily operations, ensuring consistency in program delivery and adherence to best practices in early childhood education.
• Organized engaging field trips and special events that enriched the educational experience for children and families alike.
• Advocated for the importance of high-quality early childhood education in various community settings, raising awareness about its long-term benefits.
• Spearheaded efforts to achieve accreditation from national organizations, demonstrating commitment to excellence in early childhood education.
• Facilitated ongoing professional development opportunities for staff members, supporting their growth as educators within the field of early childhood education.
• Monitored budget allocations closely while making strategic decisions that maximized resources available for program enhancements or expansions.
• Oversaw staff recruitment and retention efforts, cultivating a team of dedicated professionals who shared a passion for nurturing young learners'' growth and development.
• Designed individualized lesson plans that addressed the unique needs and abilities of each child in the classroom.
• Secured grant funding to expand resources and services available to families within the program, increasing access to essential supports such as nutrition assistance or mental health counselling.
• Mentored new staff members as they acclimated to the demands of their roles, providing guidance and support that fostered their success as early childhood educators.
• Managed daily operations of the early childhood facility, ensuring compliance with state regulations and maintaining a safe environment for children and staff members.
• Developed strong relationships with parents and caregivers, fostering open communication about each child''s progress.
• Promoted family involvement by organizing workshops and events that empowered parents to support their child''s learning at home and within the community.
• Enhanced early childhood curriculum by incorporating play-based learning activities and hands-on experiences.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Maintained and fostered positive and constructive interactions with staff, families, and children.
• Applied play-based strategies to provide diverse approaches to learning.
• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies.
• Maintained high-quality child care standards based on developmentally appropriate practices.
• Attended professional meetings and conferences to maintain and improve professional competence.
• Supervised early childhood professionals and oversaw facility to meet state and national legislative requirements for education and training.
• Stayed current on guidelines to maintain compliant program operations.
• Observed and assessed education and play space to verify conformity with quality standards.
• Collaborated on strategies to enhance children's learning and behaviour alongside parents and early childhood staff.
• Secured grant funding to ensure continuation of funded service for children, families and staff.
• Communicated with parents/ families and other staff about child developmental progress.
• Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by facilitating safe play and learning spaces for children.
• Supervised early childhood staff and oversaw facility to meet state requirements for education and training.
• Oversaw safety requirements, inspection, and certification procedures to facilitate inspections by ACECQA (The Australian Children's Education & Care Quality Authority).
• Established partnerships with local organizations to provide additional resources and support for families in need.

• Championed inclusive play and learning environments by designing culturally-responsive strategies and promoting diversity awareness among staff members.
• Improved children's learning outcomes by developing and implementing comprehensive early childhood curriculum plans.
• Implemented cutting-edge research findings into practical teaching strategies, staying at the forefront of emerging trends in early childhood education.
• Evaluated play and learning environments for optimal learning conditions, suggesting modifications to optimise children's individual success.
• Provided valuable input on policy development initiatives within each organization, contributing to ongoing improvements in service delivery standards.
• Strengthened parent-early childhood educator relationships by facilitating consistent communication and providing practical support materials.
• Enhanced early childhood and OSHC educator performance through customized professional development workshops and coaching sessions.
• Created a vibrant and nurturing learning atmosphere by fostering strong relationships between children, families, and staff members.
• Served as a mentor for new educators entering the field, sharing expertise and guidance to ensure their long-term success in the profession.
• Collaborated with services to promote best practices in early childhood education, raising overall program quality.
• Reviewed and analyzed National regulations, ensuring full compliance in centre practice, policies and procedures.
• Maintained and fostered positive and constructive interactions with staff, families, and children.
• Applied play-based strategies to provide diverse approaches to learning.
• Planned and implemented educator's development and in-service training programs to enhance knowledge and skills.
• Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.

• Enhanced program quality by implementing research-based early childhood education practices and curriculum.
• Promoted inclusivity among diverse student population cultivating respect for individual differences.
• Increased enrollment numbers by developing effective marketing strategies and community outreach efforts.
• Offered training and support for preschool literacy programs.
• Created a safe, nurturing environment that promoted the social-emotional, cognitive, language, and physical development of each child.
• Navigator between regulatory agencies'' requirements ensuring accurate documentation submission.
• Managed staff recruitment, hiring, training, and retention to maintain a team of highly qualified educators.
• Collaborated with other early childhood professionals to stay current on best practices in the field of early education.
• Organized family engagement events to build trust between the program staff and parents or guardians of enrolled children.
• Conducted regular staff meetings promoting transparency fostering open exchange discussing ongoing feedback/suggestions for improvements.
• Coordinated and facilitated development of cooperative efforts between schools and other community agencies in serving students.
• Mentored new hires guiding them towards seamless integration within the existing team to ensure a united front in achieving program goals.
• Ensured compliance with National licensing regulations through diligent monitoring and timely reporting.
• Developed strong relationships with families, fostering open communication and collaboration for children''s success.
• Established partnerships with local organizations to provide additional resources and support for families in need.
• Implemented ongoing professional development opportunities for staff members to foster continuous growth and improvement.
• Engaged with parents and families to build positive relationships for children to thrive.
• Operated under licensing guidelines to protect health, safety and well-being of children.
• Managed program paperwork and child records to comply with National requirements.
• Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
• Supervised and managed team of childcare professionals to guarantee highest standards of care.
• Resolved conflicts and administered corrective action to foster positive experience for children and staff.
• Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
• Communicated with local and state government agencies to maintain compliance with all regulations.
• Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
• Maintained high-quality child care standards based on developmentally appropriate practices.
• Attended professional meetings and conferences to maintain and improve professional competence.
• Supervised childcare workers and oversaw facility to meet state requirements for education and training.
• Stayed current on guidelines to maintain compliant program operations.
• Observed and assessed learning environments to verify conformity with quality standards.

• Ensured compliance requirements within the ‘Education and Care Services National Regulations,' ‘Education and Care Services National Law Act 2010' and the ‘National Quality Framework.'

• Ensured organisational policies and procedures of the Family Day Care service are understood and adhered to by Educators.

• Implemented a series of home visits, phone contacts and reporting which ensures:

▪ Provided professional and personal support to educators in their role in accordance with their needs and experience.

▪ Maintained an environment which ensured the emotional, social, cognitive and physical

needs of children were met for their individual development.

▪ Observed newly enrolled children as soon as practicable.

▪ Assessed the children enrolled to ensure their needs were met in consultation with their Educators.

▪ Maintained accurate records on children and Educators.

• Supported the Director with recruitment and training of new Educators.

• Participated in educator training and in-service training.

• Interviewed and enrolled families as required.

• Conducted playgroup sessions.

• Participated in professional development opportunities to stay current with research-based teaching methods in early childhood education.
• Analyzed assessment data to identify areas for improvement and adjusted instruction accordingly, resulting in increased student achievement.
• Established clear objectives for all lessons, units, and projects, ensuring a consistent focus on desired learning outcomes.
• Adapted lessons and instructional materials to meet the diverse needs of students, providing differentiated support as needed.
• Collaborated with colleagues to design lesson plans that enhanced student understanding of multiple subjects.
• Implemented hands-on activities that encouraged creativity and critical thinking while supporting program and student learning goals.
• Conducted assessments to evaluate student competency and knowledge, using various assessment methods (e.g., observation, written assignments, practical tasks).
• Provided constructive feedback to students on their performance and areas for improvement.
• Maintained accurate records of student assessments and progress.
• Ensured all training and assessment activities comply with relevant standards, regulations, and policies.
• Stayed up-to-date with industry best practices and changes in legislation.
• Participated in quality assurance processes and professional development activities.
• Provided guidance and support to students throughout their training journey.
• Established and maintained positive relationships with students and staff.
• Identified and addressed any learning needs or challenges faced by students.
• Assisted with curriculum development and resource creation.
• Participated in staff meetings and contributed to the overall functioning of the training organization.