Esther Cook

Organisational

• Work with management and relevant Officials to develop and implement operating policies and procedures.
• Contribute to the planning, group performance and financial management of the team.
• Undertake activities to contribute to both professional and policy work undertaken by the Member and Specialist Services team.
• Model a positive attitude regarding cultural diversity.

Guidance and Advice

• Provide independent advice within the Member and Specialist Services team.
• Liaise with colleagues, members, employers other stakeholders to coordinate work and respond to issues.

Administration

• Review and lodgement of tribunal submissions in the Magistrates' Court, Fair Work Commission, Australian Human Rights Commission and the Queensland Industrial Relations Commission;
• Assistance with finalising and lodgement of submissions to employers on behalf of members regarding pay discrepancies, grievances and disciplinary matters.
• Maintain accurate records, ensuring timely processing of monthly invoices and payments.
• Manage files and records for clients and adhere to safety procedures to prevent breaches and data misuse.
• Supervise and guide new employees through induction and orientation, assist with queries to improve understanding of job responsibilities.
• Proofread and edited documents for accuracy and grammar.

• Analyze historical data to forecast future workload trends, enabling proactive adjustments to scheduling strategies and resource allocation.
• Maintain logs and resolve scheduling conflicts proactively by identifying potential issues early on, implementing alternative solutions as necessary and keeping key stakeholders apprised of status/progress.