Esther Crane
Northgate,QLD
Summary
Keen and passionate worker seeking part time employment whilst completing a university degree. Positive feedback has been obtained from past employers, including communication, quick to learn tasks and aptitude with technology. Current availability is Wednesday, Thursday and Friday during semester. Days can be increased during semester break.
Overview
9
9
years of professional experience
Work History
Warehouse Manager
Cakers Paradise
10.2020 - 02.2024
- Picking and packaging of goods in accordance with appropriate procedure.
- Allocating and retrieving goods from from specific warehouse areas.
- Periodic housekeeping and stock checks.
- Preparation of documentation including liaison with suppliers.
- Data management of company systems.
- Providing customer service when required via telephone, email and online chats.
- Cleaned and maintained warehouse.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Prepared and packaged edible item in accordance with food safety practices.
Customer Contact Officer
Serco Citizen Services
05.2020 - 10.2020
- Provided customer service to clients via telephone, email and other media type.
- Administrative database management.
- Inbound customer correspondence and generating outbound customer correspondence.
- Taking ownership of customer enquiries and following through to resolution.
- Identifying when escalation is required and follow agreed process.
- Liaise with other departments, both internal and external.
- Achieve individual and team targets as specified by contractual agreement between Serco and Australian Taxation Office.
Office Assistant
Beau Hudson
09.2018 - 02.2020
- Processed incoming and outgoing mail and packages according to established procedures.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining clean workspace.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Provided assistance in company warehouse during sales and stocktake via picking and packing.
- Assisted with unloading warehouse deliveries.
- Counting incoming stock and entering into company database.
Sales Assistant
Supre
08.2017 - 08.2018
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managing point-of-sale processes, cash register operation and cash handling.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Collaborated with team members to achieve cohesive and efficient store environment.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
Kitchen Assistant
Clasic Cafe
03.2015 - 04.2016
- Reduced cross-contamination risks by strictly adhering to sanitation protocols.
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Fast paced preparation of food items.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Stocked and rotated food items according to expiration dates.
- Cleaned and maintained work areas, equipment and utensils.
Education
Bachelor of Arts - Archaeology And Drama
University of Queensland
St Lucia, QLD06.2026
Advanced Diploma - Screen And Media
New York Film Academy
Southport, QLD12.2017
Certificate III - Retail
Tactical Training Group
Port Macquarie, NSW03.2016
Certificate II - Hospitality
Heritage Christian School
Port Macquarie, NSW11.2015
High School Certificate -
Heritage Christian School
Port Macquarie, NSW11.2015
Skills
- Communication
- Adaptability
- Teamwork
- Decision Making
- Time Management
- Attention to Detail
Interests and Hobbies
- Baking
- Reading
- Arts and Crafts
- History
- Traveling
Referees
References upon request.
Timeline
Warehouse Manager
Cakers Paradise
10.2020 - 02.2024
Customer Contact Officer
Serco Citizen Services
05.2020 - 10.2020
Office Assistant
Beau Hudson
09.2018 - 02.2020
Sales Assistant
Supre
08.2017 - 08.2018
Kitchen Assistant
Clasic Cafe
03.2015 - 04.2016
Bachelor of Arts - Archaeology And Drama
University of Queensland
Advanced Diploma - Screen And Media
New York Film Academy
Certificate III - Retail
Tactical Training Group
Certificate II - Hospitality
Heritage Christian School
High School Certificate -
Heritage Christian School
Similar Profiles
Maliyah Smith-BarryMaliyah Smith-Barry
Volunteer at Paradise Health Clinic/One Week in ParadiseVolunteer at Paradise Health Clinic/One Week in Paradise
Ziya Al QamarZiya Al Qamar
Disability Support Worker at Paradise and Paradise CareDisability Support Worker at Paradise and Paradise Care
Muhammad TayyabMuhammad Tayyab
Support Worker at PARADISE AND PARADISE CARESupport Worker at PARADISE AND PARADISE CARE
Christian Louel HerreraChristian Louel Herrera
Kitchen Hand at Kumo Japanese restaurantKitchen Hand at Kumo Japanese restaurant
Linda PennyLinda Penny
Onsite Property Manager at Sunshine Coast Realty ServicesOnsite Property Manager at Sunshine Coast Realty Services