Esther Ghossain
Sydney,Australia
Summary
I offer expertise in both written and verbal communication, along with strong multitasking abilities. As a meticulous client service associate, I am recognised for exceptional organisational skills and adeptness in catering to diverse clientele. Currently seeking a new opportunity where dedication and diligence are esteemed. With a background as a seasoned support team member, I bring an earnest and upbeat demeanor to every task. My attention to detail, organisational prowess, and effective communication skills equip me to handle dynamic and demanding requirements with ease.
Overview
5
5
years of professional experience
Work History
Support Advisor
VERTO
09.2023 - Current
- Documented customer inquiries and resolutions in a ticketing system.
- Collaborated with internal teams to resolve escalated customer queries quickly.
- Verified accuracy of client data by running periodic audits.
- Documented customer interactions and contact information into company database.
- Maintained up-to-date knowledge of software and technical developments through reading and training.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Performed variety of clerical and administrative duties pertaining to on-site support.
Lifeguard and Customer Service Officer
Canterbury Bankstown City Council
08.2022 - Current
- Looking after the safety and well-being of swimmers in our facility
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Swim Instructor
Canterbury Bankstown City Council
06.2021 - Current
- I have been teaching children of all ages water safety and swimming skills.
- Encouraged students to build confidence in and out of water by making swimming fun.
- Instructed participants in proper stroke techniques to encourage self-reliant swimming.
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
- Assessed swimming skill levels for each student and placed accordingly depending on results.
Volunteer
Faith Baptist Church
Regents Park
01.2019 - Current
- Assisting Children’s ministry leaders with games, activities and social events
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Offered support and assistance to community members.
- Helped with prep, set up, and breakdown of community and public events.
- Assisted with and organized programs, events, and activities to drive outreach initiatives.
Lifeguard
Burwood City Council
07.2022 - 02.2024
- Looking after the safety and well-being of swimmers in our facility
- Watched over swimmers to respond quickly to distress situations.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Maintained neat and clean pool area and clean water.
Education
Bachelor of Medical Science -
Western Sydney University
11-2024
Higher School Certificate -
Mary Mackillop Catholic College
Skills
- Good listener
- Good time management
- Committed worker
- Punctual
- Enthusiastic
- Diligent Worker
- Understanding Customer Needs
- Customer Service
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Verbal and Written Communication
- Data Collection
- Recordkeeping skills
- Support Services
- Data Compiling
Certificates
- Higher School Certificate
- Pool Lifeguarding certificate (Royal Life)
- First Aid/CPR Certificate
- Teacher of Swimming and Water Safety (Auswim)
References
- Leanne Kidd - Duty Manager (CBC Birrong Leisure and Aquatics)
MB: 0400509410 - Maria Meyers - Field Contacts Team Leader
MB: 0417467913
Timeline
Support Advisor
VERTO
09.2023 - Current
Lifeguard and Customer Service Officer
Canterbury Bankstown City Council
08.2022 - Current
Lifeguard
Burwood City Council
07.2022 - 02.2024
Swim Instructor
Canterbury Bankstown City Council
06.2021 - Current
Volunteer
Faith Baptist Church
01.2019 - Current
Bachelor of Medical Science -
Western Sydney University
Higher School Certificate -
Mary Mackillop Catholic College
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