Esther Imanirakiza
Adelaide
Summary
Experienced professional in hospitality and care industries with 11+ years of proven ability in maintaining cleanliness, assisting in food preparation, and delivering exceptional customer service. I am seeking to apply these skills in a challenging FIFO environment.
Overview
11
11
years of professional experience
Work History
Individual Support Worker
Community Living Options
07.2021 - Current
- Dedicated to helping clients build independence in daily living skills in accordance with their Support Plan
- Taking clients to appointments, shopping trips, social events etc
- Providing reminders and administering medications
- Assisting with household tasks such as house cleaning, food preparation, laundry etc
- Teaching clients independent life skills such as meal preparation, navigating public transport, personal hygiene etc.
- Assisting clients with completing their NDIS goals.
- Ensuring the client’s home is safe and secure at all times. For example, ensuring all fire alarms are in working order and the door is locked when leaving.
- Maintaining accurate client records and case notes
- Collaborated with multidisciplinary teams to enhance service delivery and outcomes.
- Ensured compliance with health and safety regulations during client interactions.
- Maintained a safe and clean living environment for clients through housekeeping tasks such as cleaning, dusting, vacuuming, mopping, doing laundry, making beds, replenishing supplies etc.
- Promoted healthy lifestyles by preparing nutritious meals according to dietary restrictions or preferences.
Individual Support Worker
Life Care
01.2019 - 08.2021
- Maintained thorough records and produced detailed reports on client's activities, any personal issues witnessed etc.
- Maintained a good working relationship with co-workers and management.
- Assisted team members with tasks to maintain productivity. Also made sure to accomplish all assigned tasks prior to shift end.
- Completed all required paperwork within anticipated time frames.
- Assisted clients with day to day activities.
- Able to care for clients with diverse needs ranging from physical to mental ailments.
- Proficient at using proper manual handling procedures in order to protect myself, my colleagues and clients from injury.
- Sound understanding of WHS procedures and practices.
Front of House Employee
Chicken's on Diagonal
01.2014 - 06.2019
- Assisted in training new employees on operational procedures and customer service standards.
- Collaborated with team members to optimize workflows during peak service hours, ensuring smooth operations.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries and resolving concerns in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience as a customer.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept the kitchen, counter and dining areas cleaned and sanitized.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Education
Certificate III - Individual Support
Equals International
01.2019
High School Diploma - undefined
Sacred Heart College
12.2017
Skills
- Effective at task prioritisation
- Proficient at resolving problems / conflicts
- Good verbal communication skills including non-verbal
- Strong work ethic and a highly motivated desire to learn
- Empathetic
- Able to easily adapt to new environments
- Housekeeping and laundry
- Heavy lifting
- Collaborative team member
- Effective multitasking
- Food safety practices
AVAILABILITY
Available to work within a rotating 24/7 roster. Available to work AM and PM, Monday to Sunday.
Timeline
Individual Support Worker
Community Living Options
07.2021 - Current
Individual Support Worker
Life Care
01.2019 - 08.2021
Front of House Employee
Chicken's on Diagonal
01.2014 - 06.2019
High School Diploma - undefined
Sacred Heart College
Certificate III - Individual Support
Equals International
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