Summary
Overview
Work History
Education
Skills
References
Work Placements
Timeline
Generic

Esther Kananga

Truganina,Australia

Summary

I am a self-motivated, dedicated student, and experienced support worker, and take pride in my strong work ethic and interpersonal skills; they allow me the ability to build effective professional relationships with colleagues, patients, and others. Knowledgeable about office administration software and the Microsoft Office Suite, with a track record of increasing workflow efficiency and streamlining processes. Excellent problem-solving abilities, a professional, service-oriented mindset, and strong multitasking abilities. devoted to providing proactive and dependable support and helping the team succeed. Driven and decisive professional offering several years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements hr strategies and initiatives aligned with overall business strategy. Skilled Human Resources Specialist with background in managing comprehensive HR tasks, including recruitment and employee relations. Possess strong communication, negotiation, and conflict resolution skills to effectively address and improve workplace dynamics. Implemented innovative staff development programs that significantly enhanced team performance and productivity. Adapt at navigating complex HR software systems to streamline administrative processes.

Overview

7
7
years of professional experience

Work History

Workforce Scheduler

Scope Aust
Melbourne
12.2025 - Current
  • Create and manage staff rosters to meet client needs
  • Allocate shifts and handle last-minute changes or absences
  • Resolve scheduling issues to support consistent service delivery
  • Respond to emails and manage scheduling communications
  • Work across multiple systems to update rosters and records
  • Ensure compliance with policies and maintain accurate documentation
  • Answer and make phone calls to staff, clients, and stakeholders

Admin Assistant

Drake Medox
Adelaide, SA
12.2022 - 01.2024
  • Demonstrated administrative skills while providing customer service in a fast-paced environment.
  • Exhibited a professional and courteous telephone manner while assisting clients with inquiries.
  • Communicated effectively in written and spoken English, engaging with diverse cultural and linguistic groups.
  • Demonstrated effective time management skills to prioritize tasks and meet deadlines.
  • Applied quick-thinking skills to address challenges and develop effective solutions.
  • Employed attention to detail and autonomy while collaborating with teams on projects.

Administration Officer

Croften Care
Adelaide
01.2022 - 01.2023
  • Greet residents, relatives, and visitors, providing assistance and information to enhance their experience.
  • Answer and manage phone calls, ensuring that questions are handled promptly and properly.
  • Maintain resident records in a structured and up-to-date manner, guaranteeing confidentiality and compliance with requirements.
  • Coordinate office supplies and equipment, supporting efficient operations in the workplace.
  • Support personnel rostering and scheduling to ensure that everyday activities run smoothly.
  • Manage petty cash and creditor and debtor accounts, ensuring accuracy and compliance with financial protocols.

Sales Assistant

Myer Christmas Casual
Adelaide
10.2021 - 01.2022
  • Greeted customers upon entry to foster a welcoming atmosphere.
  • Communicated with customers to identify needs and assist with product selection.
  • Informed customers about delivery status, clarifying item availability and stock levels.
  • Arranging for delivery or pickup for customers at the loading dock.
  • Working effectively as a part of a team.

Carer Placement Mental health

AEON Disability Services
12.2020 - 02.2021
  • Provided or assists with providing direct patient care, diagnostic procedures and therapeutic interventions.
  • Completed various tasks assigned by the Shift Supervisor in a timely manner
  • Assisted in development of client IAP’s, and complete progress notes and all related documentation.
  • Supported unit based Continuous Performance Improvement (CPI) activities by actively participating in the CPI process.
  • Provided for patient comfort by performing tasks/services that optimize patient satisfaction.

Placement

Infinite Aged care
11.2018 - 12.2018
  • Assisted clients on personal care included but not limited to bathing, dressing
  • Communication, with a range of people from diverse backgrounds.
  • Planning and organising, to achieve the organisations service standards.
  • Time management, to ensure the delivery of work tasks are achieved on time.
  • Teamwork, to support colleagues with the delivery of services to consumers.
  • Use initiative, to problem solve and assist the consumers to achieve their goals and meet the organisation’s standards.

Education

Certificate IV in Youth Work -

01-2024

Certificate III -

Individual support
01-2020

Certificate II -

Sports and Recreation
01-2020

SACE -

Salisbury East High School
01-2019

Skills

  • Customer complaint handling
  • Microsoft Office Suite
  • Information systems maintenance
  • Task management
  • Phone etiquette
  • Oral communication
  • Written communication
  • Cross-cultural sensitivity
  • Team collaboration
  • Organization
  • Reliability

References

  • Charmante Busasa, Aeon Disability House Manager, charmante.busasa92@gmail.com, 0411615968
  • Kezia Bope, Care Centre Supervisor, KeziaBope@gmail.com, 0416022573

Work Placements

  • AEON Disability Services, Carer Placement Mental Health, 12/01/20, 2 months, Provided or assists with providing direct patient care, diagnostic procedures and therapeutic interventions., Performed all other related work as assigned or instructed by the Shift Supervisor., Assisted in development of client IAP’s, and complete progress notes and all related documentation., Supported unit based Continuous Performance Improvement (CPI) activities by actively participating in the CPI process., Provided for patient comfort by performing tasks/services that optimize patient satisfaction.
  • Infinite Aged Care, 11/01/18, Assisted clients on personal care included but not limited to bathing, dressing., Communication, with a range of people from diverse backgrounds., Planning and organising, to achieve the organisations service standards., Time management, to ensure the delivery of work tasks are achieved on time., Teamwork, to support colleagues with the delivery of services to consumers., Use initiative, to problem solve and assist the consumers to achieve their goals and meet the organisation’s standards.

Timeline

Workforce Scheduler

Scope Aust
12.2025 - Current

Admin Assistant

Drake Medox
12.2022 - 01.2024

Administration Officer

Croften Care
01.2022 - 01.2023

Sales Assistant

Myer Christmas Casual
10.2021 - 01.2022

Carer Placement Mental health

AEON Disability Services
12.2020 - 02.2021

Placement

Infinite Aged care
11.2018 - 12.2018

Certificate IV in Youth Work -

Certificate III -

Individual support

Certificate II -

Sports and Recreation

SACE -

Salisbury East High School
Esther Kananga