Esther Kelly
Woy Woy,NSW
Summary
Dynamic leader with a proven track record at Parramatta Community College, adept in database management and fostering professional relationships. Excelled in enhancing efficiency and compliance, achieving significant improvements in educational program delivery. Skilled in excellent customer service and relationship building, consistently exceed goals through strategic planning and meticulous attention to detail.
Overview
26
26
years of professional experience
Work History
Administrative Officer
Parramatta Community College
07.2024 - 11.2024
- Data migration with excellent attention to detail.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Created, prepared, and delivered reports to various departments.
- Assisted in achieving company objectives.
- Increased customer service success rates by quickly resolving issues.
Course Co-Ordinator
Parramatta Community College
03.2022 - 07.2024
- Managed administrative tasks such as grading submissions, tracking attendance records, and updating syllabi.
- Monitoring of all student progress.
- Provide support for students that are not progressing as required. Assisted in recruitment, selection, and orientation processes for new teaching members by conducting interviews, organizing training sessions, and providing ongoing support.
- Increased student satisfaction with course content by conducting regular feedback sessions.
- Liaised between VET trainers, staff and administrators to coordinate educational program delivery.
- Developed community education programming.
- Monitored expenditures to remain within budgets.
- Maintained sound understanding of adult learning, design and implementation in accordance with ASQA and all legislative requirements are met.
Cold Store Administration Logistics Assistant
Scotts Refrigerated Logistics
04.2017 - 03.2022
- Oversaw daily inventory counts to maintain data accuracy.
- Worked with vendors to schedule daily pickups.
- Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
- Managed purchase order processing from initiation to completion.
- Coordinated driver dispatch.
- Provided exceptional customer service, addressing inquiries and resolving issues related to orders, shipping, and returns promptly.
- Collaborated with cross-functional teams to optimize logistics processes, resulting in cost savings and increased productivity.
- Tracked orders and notified customers of status or potential delays.
- Coordinated with freight forwarder.
Customer Service Officer
SUEZ Australia
11.2016 - 03.2017
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Reduced response time by managing high call volumes while maintaining professional demeanor under pressure.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Assisted KPI of 200 customers daily.
Centre Director
Affinity Education Group
06.2014 - 11.2016
- Developed strong community relationships to support center programs and initiatives.
- Led team of educators in creating innovative curriculum that aligned with state standards and promoted student success.
- Oversaw daily operations, streamlining processes for increased efficiency and effectiveness.
- Fostered caring and safe environment for children and parents.
- Oversaw compliance with federal regulations.
- Ensured inclusive practices within the childcare.
- Implemented safety procedures and protocols to maintain a secure environment.
- Continuously assessed program quality.
- Staffing schedules to accommodate enrollment numbers.
- Adhered to budgetary guidelines to set financial goals.
- Engaged with parents and families.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Monitored and observed child progress.
- Communicated with local & federal government agencies to maintain compliance with all regulations.
- Collaborated on strategies to enhance student learning and behaviour alongside parents and teaching staff.
Centre Director
Oz Kidz Child Care Centre
01.2005 - 05.2014
Centre Director
Rainbow Child Care Centre
02.1999 - 01.2005
Education
TAE40122Certificate IV in Training And Assessment - Adult Vocational Education
Parramatta Community College
North Parramatta 05-2025
Certificate IV in Business (Frontline Management) - Business Management
Academy Holdings Pty Ltd
Sydney, NSW04-2008
Certificate IV in Business (Management) - Business Administration And Management
TAFE NSW
Penrith, NSW07-2002
Diploma of Social Science (Early Childhood) - Early Childhood Education
TAFE NSW
Granville, NSW11-1998
Skills
- Office management
- Scheduling and calendar management
- Records management
- Documentation and control
- Relationship building
- Expense reporting
- Procedure development
- Database management
- Policy and procedure modification
- Administrative support
- Customer service
- Time management
- Microsoft Excel
- Computer proficiency
- Verbal communication
- Microsoft Word
- Customer and client relations
- Critical thinking
- Deadline oriented
- Complex Problem-solving
- Documentation and reporting
- Meticulous attention to detail
- Resourceful
- Strong problem solver
- Priortryitization
- Microsoft outlook
- Professional and mature
Timeline
Administrative Officer
Parramatta Community College
07.2024 - 11.2024
Course Co-Ordinator
Parramatta Community College
03.2022 - 07.2024
Cold Store Administration Logistics Assistant
Scotts Refrigerated Logistics
04.2017 - 03.2022
Customer Service Officer
SUEZ Australia
11.2016 - 03.2017
Centre Director
Affinity Education Group
06.2014 - 11.2016
Centre Director
Oz Kidz Child Care Centre
01.2005 - 05.2014
Centre Director
Rainbow Child Care Centre
02.1999 - 01.2005
TAE40122Certificate IV in Training And Assessment - Adult Vocational Education
Parramatta Community College
Certificate IV in Business (Frontline Management) - Business Management
Academy Holdings Pty Ltd
Certificate IV in Business (Management) - Business Administration And Management
TAFE NSW
Diploma of Social Science (Early Childhood) - Early Childhood Education
TAFE NSW
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