Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Websites
References
Interests
Work Availability
Quote
Timeline
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Esther Makira

Esther Makira

Port Moresby,National Capital District

Summary

Dynamic Helicopter Operation Coordinator with proven expertise at Farland Aviation in logistics management and customer service. Adept at enhancing operational efficiency and resolving complex issues, I excel in team leadership and client coordination, driving successful outcomes in high-pressure environments. Committed to delivering exceptional results while fostering a collaborative workplace.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Helicopter Operation Coordinator

Farland Aviation
Port Moresby, National Capital District
05.2022 - Current
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Responsible to the FOM and CEO for the day-to-day management, planning, and organization of helicopter operations involving multiple aircraft.
  • Manage sales and invoicing for the daily operations.
  • Handling effective & efficient logistics
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Interpreted and explained work procedures and policies to brief staff.
  • Guided employees in handling difficult or complex problems.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Resolved customer complaints or answered customers' questions.

Helicopter Operation Coordinator

Airborne Logistics
Port Moresby, National Capital District
12.2016 - 06.2020
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Delegated work to staff, setting priorities and goals.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Interpreted and explained work procedures and policies to brief staff.
  • Manage daily sales and invoicing.
  • Responsible to the FOM and CEO for the day-to-day management, planning, and organization of helicopter operations involving multiple aircraft.

Education

Business Accountancy

Madang Technical College
Madang, Papua New Guinea
12-2015

Skills

  • Helicopter operations
  • Logistics management
  • Sales management
  • Invoicing processes
  • Customer service
  • Team leadership
  • Team oversight
  • Client coordination
  • Work Planning and Prioritizations
  • Communication skills
  • Meeting coordination
  • Multitasking and organisation

Accomplishments

  • Best Female Citizenship award
  • Best employee for the year 2022
  • Madang Technical TSCF vice president

Languages

Pigin
Professional
English
Professional

Certification

  • IATA recognizes DG Expectance Certificate & License

References

References available upon request.

Interests

Travelling,Gardening

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Helicopter Operation Coordinator

Farland Aviation
05.2022 - Current

Helicopter Operation Coordinator

Airborne Logistics
12.2016 - 06.2020

Business Accountancy

Madang Technical College

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Esther Makira