Esther Muu
Cranbourne East,VIC
Summary
Clinical Care professional with over 10 years of experience in delivering high-quality, person-centered care. Expertise in leading teams to provide safe services while ensuring regulatory compliance. Proven track record in enhancing patient satisfaction and workflow efficiency through effective communication and process improvement. Experienced Clinical Support Manager skilled in streamlining operations and implementing strategies that elevate service quality.
Overview
11
11
years of professional experience
Work History
Clinical Care Coordinator
MannaCare
Doncaster, VIC
09.2023 - 03.2024
- Reviewed daily progress notes to ensure timely action on interventions as directed by Manager Residential Care.
- Supervised Handover Process while actively engaging team members.
- Assessed residents’ clinical and psycho-social needs; developed comprehensive care plans and intervention strategies.
- Established and maintained a three-month review schedule for Care Plans.
- Documented precise and relevant notes for care plans, progress notes, and assessment charts.
- Executed complex nursing procedures in accordance with established care plans.
- Coordinated resident care with medical professionals, ensuring thorough documentation was completed.
- Monitored Clinical Indicators effectively, reporting findings to Manager Residential Care.
Clinical Care Coordinator
Fronditha Care
Templestowe Lower, VIC
02.2023 - 09.2023
- Assisted in the accreditation process and compliance with healthcare standards and regulations.
- Identified potential barriers that may interfere with meeting desired goals; provided resources needed to overcome those barriers.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Developed patient education materials and programs to enhance understanding and adherence to treatment plans.
- Developed and implemented clinical protocols for the management of chronic diseases.
Clinical Support Manager
Jewish Care Victoria
Carnegie, VIC
12.2022 - 02.2023
- Ensured compliance with Jewish Care Policy and Aged Care Accreditation Standards for clinical care.
- Provided clinical guidance to enhance Elder support planning and implementation.
- Assisted clinical teams in prioritizing care aligned with Hand-in-Hand model for optimal health outcomes.
- Implemented Elder-directed teamwork practices in collaboration with Manager and Practice Support Coordinator.
- Managed performance of clinical support team, maintaining competencies and standards.
- Oversaw monitoring of Aged Care Funding Instrument (ACFI) procedures for continuous improvement.
- Collaborated with medical staff to ensure adherence to clinical recommendations.
- Coordinated quality improvement initiatives focused on falls and wound management based on clinical data analysis.
Nurse Consultant
Edith Bendall Lodge Pascoe Vale
Pascoe Vale, VIC
08.2022 - 11.2022
- Conducted internal audits per policy to identify gaps in compliance.
- Reported identified gaps to Director of Nursing for resolution.
- Updated Continuous Improvement Plan to address deficiencies and enhance processes.
- Facilitated toolbox sessions with nursing staff to educate on identified gaps.
AN-ACC Assessor
Health Care Australia
Melbourne, Victoria
03.2021 - 08.2022
- Execute National Aged Care Classification Assessments and submit through AN-ACC portal.
Clinical Care Manager
Bupa Aged Care Donvale
04.2020 - 12.2020
- Supervised nursing and clinical rounds to uphold high-quality resident care.
- Coordinated staff allocations to ensure adequate coverage across the home.
- Managed person-centered care planning and evaluations for all residents.
- Scheduled post-admission resident care reviews to meet Quality & Assurance standards.
- Collected and updated clinical data, maintaining an accurate clinical risk register.
- Participated in leadership meetings during GM's absence to promote continuous improvement.
- Maintained precise records and documentation in compliance with policies.
- Engaged in professional development through targeted training opportunities.
Registered Nurse/CCC
Estia Health
Keilor Downs, VIC
01.2013 - 04.2020
- Advocated for patient rights and values, ensuring respect and dignity in care delivery.
- Trained and mentored new RNs on aged care standards and charter of rights best practices.
- Oversaw consumer admission and discharge processes, coordinating all necessary documentation.
- Provided health education to patients and families, focusing on self-management strategies.
- Updated charts with accurate information throughout shifts to maintain record-keeping standards.
- Evaluated consumers to identify complications and facilitated timely referrals to allied health team.
Registered Nurse/Acting CCC
Mannacare
Doncaster, VIC
01.2015 - 04.2020
- Facilitated clinical care through PCA and RN support, ensuring optimal patient outcomes.
- Administered medication in accordance with established safety protocols.
- Documented care activities to maintain compliance with regulatory standards.
- Executed wound care using aseptic techniques while performing comprehensive skin assessments.
- Promptly reported incidents to family members and facility management for immediate resolution.
- Conducted ACFI documentation and quarterly audits, monitoring key performance indicators.
- Coordinated medical appointments, including transport and escort services for patients.
- Promoted adherence to nursing guidelines and effectively resolved conflicts among staff.
Registered Nurse
Marie Stopes Maroondah
Croydon, VIC
01.2019 - 01.2020
- Managed admissions to surgical ward, ensuring thorough pre- and post-operative patient care.
- Administered medications in compliance with established protocols and regulations.
- Conducted discharge processes, educating patients on effective self-care after surgery.
- Monitored vital signs pre- and post-surgery to assess patient stability and recovery.
- Assisted patients with daily living activities, addressing individual needs and preferences.
- Documented patient conditions, recovery progress, and any medication side effects observed.
- Closely monitored post-surgery patients, providing customized home care strategies.
- Collaborated with physicians to formulate post-treatment home care plans, minimizing readmission risks.
Graduate Nurse
Western Private Hospital
Footscray, VIC
01.2017 - 01.2018
- Assisted allied medical team with patient care across all wards to maintain high standards.
- Managed surgical ward admissions, ensuring seamless patient transitions.
- Provided pre- and post-operative care to promote effective recovery.
- Administered medication according to established safety protocols.
- Facilitated discharge processes, including scheduling follow-up appointments efficiently.
- Educated patients on post-surgery care to enhance understanding and compliance.
- Completed graduate program, acquiring extensive training in surgical hospital settings.
- Gained comprehensive knowledge of nursing assessments in Theatre, Day Procedure Center, and CCU.
Education
Bachelor of Nursing -
RMIT University
Bundoora, VIC12-2013
Skills
- Clinical care quality
- Medication management
- Risk management and incident escalation
- Continuous improvement
- Accreditation compliance
- Training facilitation
- Literacy and numeracy skills
- ACFI/AN-ACC documentation
- First aid and CPR certification
- Infection control
- Workforce planning
- Team leadership
- Conflict resolution
- Reliability and trustworthiness
- PPE utilization
- Open disclosure practices
Accomplishments
- I completed further studies and training in mental health by studying a postgraduate course in mental health
- Attended various training sessions in service, e.g., First Aid, OHS, manual handling (no lift policy), fire training, handwashing competency, and infection control
- Implemented a new system and way of documenting mental health care plans in a more professional way, which has allowed the information to flow more readily and has allowed access to the respective patient information more quickly and accurately
References
Marcelle Arcangel, Facility Manager Jewish Care Carnegie, 0449251145
Martha Weston, DON Edith Bendall Lodge, 0458139384
Carol Drummond, CCC, Edith Bendall Lodge, 0411774365
Timeline
Clinical Care Coordinator
MannaCare
09.2023 - 03.2024
Clinical Care Coordinator
Fronditha Care
02.2023 - 09.2023
Clinical Support Manager
Jewish Care Victoria
12.2022 - 02.2023
Nurse Consultant
Edith Bendall Lodge Pascoe Vale
08.2022 - 11.2022
AN-ACC Assessor
Health Care Australia
03.2021 - 08.2022
Clinical Care Manager
Bupa Aged Care Donvale
04.2020 - 12.2020
Registered Nurse
Marie Stopes Maroondah
01.2019 - 01.2020
Graduate Nurse
Western Private Hospital
01.2017 - 01.2018
Registered Nurse/Acting CCC
Mannacare
01.2015 - 04.2020
Registered Nurse/CCC
Estia Health
01.2013 - 04.2020
Bachelor of Nursing -
RMIT University
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