Esther Ng'ang'a
Ellenbrook,WA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
RETAIL ASSISTANT
THE SALVATION ARMY
ELLENBROOK, WA
2024.04 - Current
- Greeting customers upon entry to the store and provide a positive shopping experience.
- Assisting customers with product selection, answered queries and provided advice.
- Process payments using cash register, credit card machine and POS system.
- Maintaining stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Keeping up-to-date knowledge of all products available in the store.
SMALL BUSINESS OWNER, EVENTS PLANNING & MANAGEMENT
Sugar Me Events
Nairobi
2022.09 - 2024.03
- Coordinating and planning events at both corporate and private level.
- Negotiated contracts with vendors, suppliers, and customers.
- Ensured compliance with applicable laws and regulations while running the business.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
BRAND AMBASSADOR
GREENSPOON KENYA
Nairobi, KENYA
2023.11 - 2023.12
- Maintained an up-to-date knowledge base on current industry developments.
- Researched competitors' activities in order to stay ahead of trends in the marketplace.
- Communicated regularly with team members regarding progress updates on projects.
- Promoted positive company image through superior customer service experiences.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Conversed with customers to share information about products and services.
- Employed basic selling techniques to engage with customers.
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
- Shared feedback and ideas with management to improve processes.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
JUNIOR PRODUCTION SUPERVISOR
FLORENSIS KENYA
2021.05 - 2022.08
- Organizing and supervising all aspects of plant maintenance and picking ensuring that all work is done within the scheduled time
- Planning the week’s labour for greenhouse/harvesting activities
- Quality control and assurance as the applicable international laws, rules, and regulations
- Procurement of all necessary supplies
- Coaching group leaders to perform their duties well
- Procedural reports writing
- Management report writing and analysis
- Participating in activities that encourage interdepartmental cooperation
- Advising management on the performance of the greenhouse team members and coming up with strategies to retain staff
- Inducting & Training of greenhouse staff on company procedures
- Performance review of greenhouse staff.
ASSISTANT ADMINISTRATOR AND DIGITAL MARKETER
LA MIGUELA KENYA
2020.11 - 2021.04
- Management of office reception and housekeeping
- Filling and updating files as guided by the GM
- Control of stationary stock
- Social Media management - Facebook, Instagram and Twitter
- Management of company telephone and call log
- Assisting in stock taking.
PUBLIC ENGAGEMENT ASSISTANT
WWF KENYA
2019.11 - 2020.01
- Mapping target audiences and developing strategies to recruit and retain individual donors to join WWF- Kenya
- Fundraising and establishing branding through the sale of Merchandise and reporting on progress made
- Developing Strategies on various ways to effectively fundraise such as face to face interactions, activations, children’s events.
BRAND AMBASSADOR
GOLDEN MARKETING LTD
Nairobi, KENYA
2017.05 - 2017.08
- Organized promotional events to introduce new products and services to the public.
- Gathered customer feedback for product development purposes.
- Provided detailed reports on promotional activities and sales results.
- Distributed flyers, brochures, and other materials at promotional events.
- Coordinated with internal teams to ensure all tasks related to brand ambassador duties were completed accurately.
- Provided customer service support during promotional events or when needed.
DATA ENTRY CLERK
FARM INPUTS PROMOTIONS AFRICA
Nairobi, KENYA
2015.11 - 2015.12
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Prepared summaries of daily work completed for review by supervisors.
- Reviewed existing information for accuracy and made necessary corrections.
- Compiled reports based on gathered information.
- Assisted colleagues with resolving any issues related to data entry operations.
- Followed up on pending tasks until completion.
Education
BACHELOR OF SCIENCE IN HORTICULTURE -
THE UNIVERSITY OF NAIROBI
12.2020
DIPLOMA IN CROP PROTECTION -
THE UNIVERISTY OF NAIROBI
09.2016
KCSE -
KAMBAA GIRLS’ HIGH SCHOOL
12.2012
Skills
- People management
- Coaching and mentorship
- Data analysis
- Administration
- Time management
- Planning and execution
- Operations Management
- Negotiation
- Vendor Relations
- Business marketing
Certification
- First Aid course-First Aid Pro
- Hazardous Manual Task/ Manual Handling-Christal Clear Training
References
References available upon request.
Timeline
RETAIL ASSISTANT
THE SALVATION ARMY
2024.04 - Current
BRAND AMBASSADOR
GREENSPOON KENYA
2023.11 - 2023.12
SMALL BUSINESS OWNER, EVENTS PLANNING & MANAGEMENT
Sugar Me Events
2022.09 - 2024.03
JUNIOR PRODUCTION SUPERVISOR
FLORENSIS KENYA
2021.05 - 2022.08
ASSISTANT ADMINISTRATOR AND DIGITAL MARKETER
LA MIGUELA KENYA
2020.11 - 2021.04
PUBLIC ENGAGEMENT ASSISTANT
WWF KENYA
2019.11 - 2020.01
BRAND AMBASSADOR
GOLDEN MARKETING LTD
2017.05 - 2017.08
DATA ENTRY CLERK
FARM INPUTS PROMOTIONS AFRICA
2015.11 - 2015.12
BACHELOR OF SCIENCE IN HORTICULTURE -
THE UNIVERSITY OF NAIROBI
DIPLOMA IN CROP PROTECTION -
THE UNIVERISTY OF NAIROBI
KCSE -
KAMBAA GIRLS’ HIGH SCHOOL