Summary
Overview
Work History
Education
Skills
Online Profiles
Timeline
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Esther Owusu

Mambourin

Summary

Having worked hard to establish a reputation for leading and managing, I look forward to the opportunity to extend my already successful career to another level. To continue a challenging career where I can apply over 10 years professional experience derived from key roles including as a Compliance Officer. I am sure you will find my work ethic and strong communication, finance and management skills can contribute to your organisation's ongoing success. I am a motivated, self driven and enthusiastic individual with a passion for Education & Training. Seasoned CEO with proven leadership skills and track record of driving organizational growth. Experienced in strategic planning, business development, operational management, and team leadership. Notable success in capitalizing on new business opportunities, increasing profitability, and managing business relationships. Instrumental in achieving corporate goals through hands-on involvement in all aspects of business operations.

Overview

20
20
years of professional experience

Work History

CEO

First & Great Support Services
Mambourin
11.2020 - Current
  • Founded and operate a registered NDIS in-home disability support company, providing high-quality, person-centered care to participants across various support needs.
  • Oversee all aspects of business operations including strategic planning, service delivery, staffing, and compliance with NDIS Practice Standards.
  • Manage payroll, staff wages, and budgeting to ensure financial sustainability and fair remuneration practices.
  • Develop and maintain staff shift rosters to ensure efficient coverage while meeting participant needs and preferences.
  • Lead all HR functions including hiring, training, performance management, and termination of staff in line with Fair Work requirements.
  • Handle advertising and marketing to promote services and attract both clients and qualified staff.
  • Manage complaint resolution processes professionally and in accordance with NDIS Code of Conduct, ensuring continuous improvement and participant satisfaction.
  • Liaise regularly with support coordinators, plan managers, and allied health professionals to ensure collaborative care planning and service alignment.
  • Personally onboard new participants, ensuring their goals and individual support needs are understood and reflected in service agreements.
  • Ensure ongoing compliance with all NDIS operational and legal requirements, including incident reporting, risk management, and participant safeguarding.

Disability Support Worker

HireUp
Richmond
10.2018 - 11.2020
  • Maintained records of services provided, client progress, and goals achieved.
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Tracked patient or client care and followed through to provide service effectiveness.
  • Administered medication to patients according to strict schedules.
  • Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
  • Transported patients safely to social activities and doctors appointments.
  • Improved resident and staff engagement through group activities.
  • Assisted in developing self-care skills such as personal hygiene practices.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Documented services and collected required data for evaluation.
  • Educated clients on options to assist in making informed decisions.
  • Participated in team meetings with supervisors, doctors, nurses, therapists.
  • Developed strategies to help individuals cope with their disability.
  • Encouraged independence by teaching skills needed for everyday life.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Advocated for clients to resolve medical or personal crises.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Transported clients to appointments, social events, and other activities as needed.
  • Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
  • Supervised other workers and caregivers providing services to clients.
  • Assisted clients with daily living activities such as bathing, dressing, and eating.
  • Provided assistance in the home environment including meal preparation and light housekeeping.
  • Maintained organized filing system for client records, providing complete documentation of all interactions.
  • Utilized strong assessment skills to determine necessary client care and daily function assistance.
  • Facilitated communication between nonverbal individuals using sign language or other methods.
  • Provided emotional support to individuals with physical or mental disabilities.
  • Advised family members on how best to provide care for disabled loved ones.
  • Guided clients in development of skills and strategies for dealing with individual problems.
  • Communicated regularly with families of disabled individuals regarding care plans and updates.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Compliance Officer

Department of Human Services
02.2018 - 10.2018
  • Educating myself daily on updated government regulations
  • Acting in a professional manner at all times
  • Contacting clients through phone calls
  • Sending letters out to clients
  • Following up on clients
  • Keeping strict and accurate records of communication with clients
  • Ensuring all my work was kept in strict confidentiality
  • Keep to strict KPI
  • Navigated through government data bases
  • Planned my day with main goals to achieve and smaller goals to ensure I was keeping to schedule
  • Helped to educate fellow work colleges
  • Fully investigated a client's record before building a case on them
  • Quickly adapted to fast paced environment and the consistent change within our daily schedules
  • Gave polite friendly customer service at all times
  • Took multiple calls on a daily basis
  • Educated customers about Centrelink and reporting
  • Explained to customers' requirements of completing review
  • Helped customers complete review over the phone
  • Read and explain declaration to customer and have them verbally agree
  • Run debt provisional on uncompliant customers
  • Ensure I kept to strict contacting guidelines and gave all customers an equal opportunity to complete review
  • Pause customers debts
  • Transfer customers through to correct departments
  • Keep track of all records in my care and ensure a timely closure

Domestic Cleaner

SONIC CLEANING
12.2017 - 02.2018
  • Handling all aspects of cleaning tasks to maintain a high standard of hygiene and cleanliness in the relevant premises.
  • Performing cleaning duties in residential premises
  • Following all mandatory security codes and other procedures.
  • Operating vacuum cleaners and other equipment to remove dirt and debris from floors and work areas.
  • Cleaning walls, windows and floors
  • Cleaning and disinfecting laundry, kitchen, toilet and bathroom fixtures and replenishing supplies.
  • Disposal of rubbish in the appropriate containers.

Doggy Daycare Assistant

TAILORED PAWS
11.2015 - 11.2017
  • Handling all aspects of dog care and related cleaning tasks to maintain a high standard of hygiene and cleanliness
  • Responsible for attending to the general well-being of dogs
  • Handling drink preparation
  • Work in an individual and team setting where I must collect reliable information and clarity of my intended tasks and make it effective in my work space to complete my tasks in a timely matter
  • Responsible for handling relevant chemicals in accordance with appropriate standards and procedures
  • Ensure every animal in comfortable and unstressed in my care and to report any abnormal signs of behaviour
  • Providing courteous and friendly customer service through efficient and speedy processing of products
  • Cash handling with ability to operate cash registers and process Eftpos and Credit Cards
  • Operating vacuum cleaners and other equipment to remove dirt and debris from floors and work areas.
  • Cleaning walls, windows, shelves, floors, bathing areas and grooming areas
  • Cleaning and disinfecting laundry, kitchen, toilet and bathroom fixtures and replenishing supplies.
  • Disposal of rubbish in the appropriate containers.
  • Bathing, blow drying and pre grooming dogs
  • Walking Dogs
  • Attending to admin duties such as: answering phones, taking bookings, signing in customers, pulling client cards, organizing and putting away client cards and book keeping

Kennel Hand

Oxley Police Dog Squad (VOLUNTEER)
12.2014 - 11.2015
  • Handling all aspects of dog care and related cleaning tasks to maintain a high standard of hygiene and cleanliness
  • Responsible for attending to the general well-being of dogs
  • Handling drink preparation
  • Work in an individual and team setting where I must collect reliable information and clarity of my intended tasks and make it effective in my work space to complete my tasks in a timely matter
  • Basic garden upkeep including: mowing, weeding and watering of plants

Animal Attendant

MOGGILL PET MOTEL
06.2012 - 11.2015
  • Handling all aspects of animal care and related cleaning tasks to maintain a high standard of hygiene and cleanliness
  • Responsible for attending to the general well-being of animals including bathing and basic grooming.
  • Handling food and drink preparation and feeding of a variety of animals such as: dogs, cats, birds, guinea pigs etc. and also administering medication as required.
  • Responsible for handling relevant chemicals in accordance with appropriate standards and procedures
  • Work in an individual and team setting where I must collect reliable information and clarity of my intended tasks and make it effective in my work space to complete my tasks in a timely matter
  • Ensure every animal in comfortable and unstressed in my care and to report any abnormal signs of behaviour
  • To recognise signs of stress, boredom and abnormal behaviour and to put strategies in place

Customer Service

IGA Supermarket
09.2009 - 05.2012
  • Providing courteous and friendly customer service through efficient and speedy processing of products
  • Cash handling with ability to operate cash registers and process Eftpos and Credit Cards
  • Additional experience within the Dairy and Freezer Department conducting stocking and fronting shelves duties
  • Responsible for checking temperatures of freezers and fridges to maintain required settings

Food Preparation

Mcdonalds
05.2005 - 08.2008
  • Trained in and experienced at preparing food and drink orders.
  • Attending to quality control in relation to customer service, hygiene and correct food storage.
  • Responsible for cleaning and storing all relevant equipment and utensils to ensure hygiene requirements.
  • Correctly handling, sorting, storing and preparing food items.

Education

Diploma - Management

MCI Institute
Online
12-2015

Certificate 3 - Companion Animal Services

Open Collages
Online
03-2015

Skills

  • Communication
  • Finance
  • Management
  • Training
  • Analysis
  • Planning
  • Projects
  • Marketing
  • Databases
  • Compliance
  • Research
  • Strategy
  • Customer Service
  • Efficiency
  • Cash Handling
  • EFTPOS
  • Credit Cards
  • Preparing Food
  • Food Storage
  • Quality Control
  • Cleaning
  • Rostering
  • Leadership
  • Work Ethic
  • Competitive
  • Time Management
  • Staff management
  • Payroll administration
  • Risk assessment
  • Customer service
  • Employee training
  • Team building
  • Marketing strategy
  • Conflict resolution
  • Performance management
  • Continuous improvement
  • Problem-solving aptitude
  • Customer focus
  • Policies and procedures
  • Risk management
  • Teamwork

Online Profiles

careercontroller.com/en-US/pu/xtxx2yCav0uQ7pI4PsSVlQ, careercontroller.com/en-US/jr/xtxx2yCav0uQ7pI4PsSVlQ

Timeline

CEO

First & Great Support Services
11.2020 - Current

Disability Support Worker

HireUp
10.2018 - 11.2020

Compliance Officer

Department of Human Services
02.2018 - 10.2018

Domestic Cleaner

SONIC CLEANING
12.2017 - 02.2018

Doggy Daycare Assistant

TAILORED PAWS
11.2015 - 11.2017

Kennel Hand

Oxley Police Dog Squad (VOLUNTEER)
12.2014 - 11.2015

Animal Attendant

MOGGILL PET MOTEL
06.2012 - 11.2015

Customer Service

IGA Supermarket
09.2009 - 05.2012

Food Preparation

Mcdonalds
05.2005 - 08.2008

Diploma - Management

MCI Institute

Certificate 3 - Companion Animal Services

Open Collages

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Esther Owusu