Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Esther Sankabu

Sydney,NSW

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Diligent professional brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Tyro payment
Sydney , 2000
04.2024 - Current
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Provided technical support for troubleshooting software applications used by customers.
  • Processed returns, refunds, exchanges according to company policies and procedures.
  • Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
  • Collaborated with colleagues from other departments in order to resolve customer concerns quickly.

PART-TIME SALE ASSOCIATE

Ralph Lauren
Sydney, nsw
06.2023 - 04.2024
  • Provided positive first impressions to welcome existing, new, and potential customers
  • Maintained up-to-date knowledge of store sales, payment policies and security standards
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
  • Assessed customer needs and utilized suggestive selling techniques to drive sales
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
  • Developed strategies for improving customer service processes based on feedback from customers and team members.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Upheld quality control policies and procedures to increase customer satisfaction.

BRAND MANGER

Exodus Nails & Co.
05.2020 - 05.2023
  • Monitored marketing KPIs to evaluate performance and implement course corrections
  • Spearheaded influencer partnership to increase engagement with target audience
  • Coordinated store pop-ups and special events to increase brand awareness
  • Oversaw marketing communication strategy and innovation
  • Optimized the department's ROI by closely evaluating expected profit and loss projections for each initiative
  • Helped to integrate promotional and branding information into the company's print and digital footprints.

STORE MANAGER

Subway
06.2021 - 04.2022
  • Delegated assignments to meet coverage needs and maintain store standards
  • Interacted with customers on the sales floor to build rapport and offer product expertise
  • Analyzed store reports to evaluate performance, increase sales and reduce controllable expenses
  • Flexed store business strategies and personal selling techniques to contribute to financial results
  • Prepared reports detailing item quantities, employee productivity and sales trends and presented findings to supervisors
  • Recruited, interviewed and hired new employees based on strengths, preparedness and work experience
  • Reviewed online customer reviews and comments to locate needed store improvements.

Education

BBA - INTERNATIONAL BUSINESS -

Macquarie University
Sydney, NSW
11.2020

DIPLOMA OF BUSINESS ADMINISTRATION - BUSINESS ADMINISTRATION -

Macquarie College
Sydney, NSW
11.2018

EdX Harvard

Skills

  • Revenue Growth
  • Sales trends
  • Teamwork and Collaboration
  • Strong Interpersonal Communication
  • Sales and marketing
  • Problem Resolution
  • Customer Service
  • Public speaking
  • Telephone Etiquette
  • Project Management
  • Customer Relationship Management (CRM)
  • Account Management
  • Saleforce & Microsoft Business
  • Tech troubleshooting

Certification

  • Google certificated of Digital marketing
  • Google Certificated of Project Management
  • EdX veriverified Harvard for Entrepreneurship in Emerging Economies

Languages

Burmese
Native/ Bilingual

Timeline

Customer Service Specialist

Tyro payment
04.2024 - Current

PART-TIME SALE ASSOCIATE

Ralph Lauren
06.2023 - 04.2024

STORE MANAGER

Subway
06.2021 - 04.2022

BRAND MANGER

Exodus Nails & Co.
05.2020 - 05.2023

BBA - INTERNATIONAL BUSINESS -

Macquarie University

DIPLOMA OF BUSINESS ADMINISTRATION - BUSINESS ADMINISTRATION -

Macquarie College

EdX Harvard

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Esther Sankabu