Esther Shin
Chatswood
Summary
Results-driven relationship manager with a passion for exceeding expectations and achieving success. Known for building and nurturing long-lasting connections with clients, I thrive on delivering exceptional customer service and driving revenue growth. Proven track record of meeting and surpassing sales targets. Adept at identifying opportunities, developing strategic partnerships, and implementing effective solutions to drive business success. Committed to enhancing client satisfaction and fostering mutually beneficial relationships. Dedicated to delivering outstanding results in relationship management.
Overview
15
15
years of professional experience
Work History
Customer Success Manager, Associate Director
Moody’s
03.2024 - Current
- Managed a $3.5M USD book of business in SaaS, data solutions, and risk management tools, achieving a 20% increase in Run Rate by driving client success across Asset Management, Professional Services, Corporates, and Non-Bank Financial Institutions in Australia.
- Boost product adoption by collaborating with cross-functional teams to address data gaps and regulatory needs, while leveraging strong account management skills to build strategic relationships with senior stakeholders and devise tailored solutions.
KYC/KYS and Data Sales Specialist, Associate Director
Moody’s
05.2023 - 02.2024
- Company Overview: Global provider of Integrated Risk Assessment provider including credit ratings, analytical solutions and insights
- Specialised in sales for the Government and Professional Services sector at Moody’s, promoting the Know Your Customer (KYC) or Supplier risk solution across Australia and New Zealand
- Conducted in-depth product demonstrations, emphasizing the key value proposition and engaging in pricing discussions centered around data descriptions
- Managed the end-to-end sales cycle, offering a specialist view on intelligence and compliance use-cases
- Developed customised solutions for new prospects, delivered proof-of-concept demonstrations
- Achieved a significant revenue increase of US $655,000 within an 8-month time frame
- Global provider of Integrated Risk Assessment provider including credit ratings, analytical solutions and insights
ESG and Index Sales, Senior Associate
MSCI Inc.
01.2021 - 05.2023
- Company Overview: Global Provider of portfolio management solutions spanning across all asset classes including private market
- Led the Index, ESG, and Climate product sales for Australian and New Zealand asset management clients, with a particular focus on flagship ESG Ratings and Net-zero climate data
- Achieved 2 key RFPs for Australia, each exceeding $100,000 in size
- Took responsibility for in-depth discussions regarding MSCI Index methodology, created and delivered investment solution designs, and provided client presentations involving complex commercial negotiations with c-suite executives
- Devised short and long-term industry strategy planning, identified new use-cases related to trending sustainability regulatory frameworks, and developed business cases for continuous revenue growth
- Effectively communicated the MSCI value proposition to clients and coordinated execution with internal teams
- Global Provider of portfolio management solutions spanning across all asset classes including private market
Analytics Coverage, Associate
MSCI Inc.
07.2019 - 12.2020
- Supported large sales deals over $300,000 in portfolio and risk management solutions and participated in cross-product deals by focusing on solutions that supported clients’ immediate and long-term strategic initiatives
- Successfully closed opportunities that transformed the relationship from a simple portfolio data provider to the key strategic solutions
- Performed daily account management activities for buy-side clients by working with cross-functional teams to deepen key client relationships, participating in meetings, and delivering presentations and demos of Index, ESG, and Analytics products to communicate the values and benefits of various portfolio solutions
- Achieved an annual 90% retention rate
- Contributed to Australia’s business growth through prospecting activities, active campaign management, and built strategic relationships with diverse prospective clients
Analytics-FX and Commodity Specialist
Bloomberg LP
05.2017 - 03.2019
- Company Overview: Financial Data/software firm, providing analytical, trading tools across all financial asset classes
- Advised on interpretation of financial analysis across clients in multiple asset-classes providing value added solutions and excellent customer service to clients’ inquiries, receiving average over 98% positive feedbacks from clients
- Involved in a key sales project in on-boarding clients to FX Electronic Trading Platform, addressing European trading regulatory changes, by having robust knowledge in clients’ FX trading workflows from front office trading to back-office Confirmation and Matching system, contributing to 40% increase in EMEA usage
- Financial Data/software firm, providing analytical, trading tools across all financial asset classes
Assistant Manager
G.O. Element Co., Ltd
04.2013 - 06.2014
- Company Overview: Manufacturing company specializing in Information Technology and Biotechnology with over 100 employees
- Established systematic working processes for the startup of a Biotechnology Division; analyzed company’s operations and developed the department standard operating protocol (SOP) which led to 20% cut in projected budget costs
- Oversaw an anti-aging cosmetic product launch, liaising with the R&D team to analyze trends in the health industry
- Successfully developed a new strategy to deliver the product to market while staying under $1M budget
- Manufacturing company specializing in Information Technology and Biotechnology with over 100 employees
Project Manager, Business Development Team
Ilyang Pharmaceutical Co., LTD
06.2011 - 02.2013
- Company Overview: 10th largest public Korean Pharmaceutical Company
- Formed financial models to negotiate price and royalty rate with global pharmaceutical firms for exporting in-house Leukemia medication to global pharmaceutical firms such as J&J and Eli Lilly and Company
- Managed end-to-end projects for medications development and increased Ilyang’s annual sales by $1M
- 10th largest public Korean Pharmaceutical Company
Laboratory Technician
Envirolab Group
04.2010 - 11.2010
- Company Overview: Privately owned analytical chemical laboratory specializing in chemical testing of soils, water, and air
- Promoted to team leader in less than four months and supervised a group of ten lab technicians
- Privately owned analytical chemical laboratory specializing in chemical testing of soils, water, and air
Education
Master of Business Administration -
Georgetown University, McDonough School of Business
Washington, DC05.2016
Bachelor of Science - Pharmacology
University of Sydney
Sydney, Australia05.2010
Skills
- Revenue growth
- Sales proficiency
- Inter-department collaboration
- Project planning
- Problem-solving
- Business administration
- Written communication
- Customer account management
- Customer retention
- CRM software
- Business analysis and reporting
- Lead generation
Timeline
Customer Success Manager, Associate Director
Moody’s
03.2024 - Current
KYC/KYS and Data Sales Specialist, Associate Director
Moody’s
05.2023 - 02.2024
ESG and Index Sales, Senior Associate
MSCI Inc.
01.2021 - 05.2023
Analytics Coverage, Associate
MSCI Inc.
07.2019 - 12.2020
Analytics-FX and Commodity Specialist
Bloomberg LP
05.2017 - 03.2019
Assistant Manager
G.O. Element Co., Ltd
04.2013 - 06.2014
Project Manager, Business Development Team
Ilyang Pharmaceutical Co., LTD
06.2011 - 02.2013
Laboratory Technician
Envirolab Group
04.2010 - 11.2010
Bachelor of Science - Pharmacology
University of Sydney
Master of Business Administration -
Georgetown University, McDonough School of Business
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