Esther SIA
Brisbane,QLD
Summary
Professional with strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Practice Manager
Acacia Ridge Medical Centre
08.2004 - Current
- Managed staff recruitment, training, and performance evaluations to build high-performing teams.
- Collaborated with healthcare providers to improve patient satisfaction and outcomes.
- Developed policies and procedures for compliance with regulatory standards and best practices.
- Analyzed practice performance metrics to identify areas for improvement and growth opportunities.
- Facilitated communication between reception, nurses and doctors to streamline operations and enhance teamwork.
- Ordered all office supplies and kept check on inventory levels.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problem solving.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Developed close working relationships with front office and back office staff.
- Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
- Implemented quality improvement initiatives aimed at enhancing patient experience while adhering to industry best practices.
- Coordinated with physicians to optimize patient care plans, ensuring timely interventions and positive outcomes.
- Implemented electronic health record system, improving data accuracy and accessibility while reducing paperwork burden.
- Monitored key performance indicators regularly, identifying areas requiring improvement and implementing targeted action plans.
- Managed 15 employees with various personalities and from different cultures for medium size physician practice.
- Ensured proper maintenance of facility, coordinating repairs and upgrades as needed for optimal functionality and safety.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Education
No Degree - Medical Assisting
04-2018
High School Diploma -
12-1985
Skills
- Practice management
- Staff management
- Workflow management
- Policy implementation
- Policy and procedure development
- Employee performance
- Strategic planning
- Electronic health records
- New hire training
- Staff development
- Supplies ordering
- Workflow planning
- Human resources
- Regulatory compliance
- Continuous improvement
- Clinical improvement initiatives
- Training and mentoring
- Staff supervision
- Employee work scheduling
- Employee performance evaluations
- Clinical staff management
- Employee training program
- Profit improvements
- Records maintenance
- Quality control
- Electronic medical record software
- Clinical quality program standards
- Patient safety
- Emergency readiness
- Certified in CPR/AED
- Accreditation coordination
- Medicare compliance
- Risk management
- Medical clinical procedures
- Quality assurance controls
- Immunizations
Certification
- Practice Accreditation with QPA since 2004.
- Every 3 years
- Been approached by several medical centres to get their medical centre accredited eg;
- Turton Street Medical Centre 2019
- Thornlands General Practice 2024
- Salisbury Medical Centre 2022
- Sunnybank Market Square Medical Centre 2025
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Malay
Native or Bilingual
Indonesian
Native or Bilingual
Timeline
Practice Manager - Acacia Ridge Medical Centre
08.2004 - Current
PHN - No Degree, Medical Assisting
Methodist Girls High School - High School Diploma,