Esther Tharmaratnam
Chadstone,Australia
Summary
Dedicated and customer oriented International student and skilled professional seeking for a part-time role in the retail trade industry. Ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate69
Acuity Knowledge Partners
02.2025 - 06.2025
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Report writing and documentation analysing of the productivity and variances of over 20+ employees
Analyst
Acuity Knowledge Partners
02.2023 - 02.2025
- Supervised a team of 15+ employees
- Reduced staff turnover by 20% through improved on boarding
- Implemented new scheduling process to improve productivity
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Education
Bachelor of Finance (Special) -
University of Sri Jayewardenepura
01.2023
CIMA Passed Finalist - The Chartered Institute of Management Accountants
Wisdom Business Academy
11-2022
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Inventory control
- Analytical thinking
- Team building
- Relationship building
- Verbal and written communication
- Multitasking
Personal Details
- Date of Birth: 1999/01/07
- Gender: Female
- Marital Status: Single
Certification
- Conflict resolution and leadership training
- Project management
Languages
English
Tamil
Sinhalese
Timeline
Associate69
Acuity Knowledge Partners
02.2025 - 06.2025
Analyst
Acuity Knowledge Partners
02.2023 - 02.2025
Bachelor of Finance (Special) -
University of Sri Jayewardenepura
CIMA Passed Finalist - The Chartered Institute of Management Accountants
Wisdom Business Academy
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