Summary
Overview
Work History
Education
Skills
Personal Details
Certification
Languages
Timeline
Generic
Esther Tharmaratnam

Esther Tharmaratnam

Chadstone,Australia

Summary

Dedicated and customer oriented International student and skilled professional seeking for a part-time role in the retail trade industry. Ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Associate69

Acuity Knowledge Partners
02.2025 - 06.2025
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Report writing and documentation analysing of the productivity and variances of over 20+ employees

Analyst

Acuity Knowledge Partners
02.2023 - 02.2025
  • Supervised a team of 15+ employees
  • Reduced staff turnover by 20% through improved on boarding
  • Implemented new scheduling process to improve productivity
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.

Education

Bachelor of Finance (Special) -

University of Sri Jayewardenepura
01.2023

CIMA Passed Finalist - The Chartered Institute of Management Accountants

Wisdom Business Academy
11-2022

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Inventory control
  • Analytical thinking
  • Team building
  • Relationship building
  • Verbal and written communication
  • Multitasking

Personal Details


  • Date of Birth: 1999/01/07
  • Gender: Female
  • Marital Status: Single

Certification

  • Conflict resolution and leadership training
  • Project management

Languages

English
Tamil
Sinhalese

Timeline

Associate69

Acuity Knowledge Partners
02.2025 - 06.2025

Analyst

Acuity Knowledge Partners
02.2023 - 02.2025

Bachelor of Finance (Special) -

University of Sri Jayewardenepura

CIMA Passed Finalist - The Chartered Institute of Management Accountants

Wisdom Business Academy
Esther Tharmaratnam