Esther Van Den Boogaard
Preston,VIC
Summary
Customer-focused professional with a strong emphasis on relationship management, continuous learning, and delivering exceptional service. Adept at understanding and addressing customer needs, fostering positive interactions, and building long-lasting client relationships. Skilled in creating people-centric solutions that enhance customer satisfaction while supporting team collaboration and business growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Director of Service
TeamKids
07.2024 - Current
- Implemented a program that resulted in proven increases in both student, parental, and wider school engagement and satisfaction.
- Planned and developed a range of passive and active activities that aligned with educational frameworks and were tailored to the students' preferences and the school's unique culture and facilities.
- Successfully improved and maintained strong, positive relationships with the parents and local communities.
- Successfully managed expectations and utilized feedback from parents and students to ensure positive relationships and more meaningful engagement with the program.
- Effectively liaised with management to improve and maintain high-quality conditions of the service for both staff and students.
- Implemented effective strategies for managing emergencies or challenging situations, ensuring the safety, well-being, and satisfaction of all participants.
- Mentored new educators by providing opportunities to expand their knowledge and skills.
- Monitored and provided beneficial feedback to staff to manage ongoing performance.
- Successfully improved and maintained compliance with regulatory standards, ensuring that the program met and exceeded accreditation criteria, including; maintenance of medical and behavioral records and environmental and food safety compliance management.
- Effectively documented children's learning and engagement through observations and records.
- Completed administration tasks including reviewing, marking, and submitting Roll information, effectively communicated with internal and external stakeholders to assist in the management of the service.
- Created and provided an authentic, caring environment for children that fostered and encouraged social and emotional development.
OSHC Educator
TeamKids
07.2023 - Current
- Assist the Holiday Coordinator in organizing and implementing a fun and engaging holiday program for primary school-aged children.
- Ensure the health, safety, and overall well-being of all children participating in the program.
- Cultivated a welcoming and nurturing environment where children felt comfortable and supported to explore and learn.
- Play and interact with primary school-aged children, fostering a joyful and inclusive atmosphere.
- Prepare nutritious meals and snacks for the children, promoting healthy eating habits, and maintained a clean and hygienic environment.
- Build positive relationships with other Educators and Coordinators, as well as parents.
Teaching Assistant
Anzuk
09.2023 - 07.2024
- Collaborate with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Manage classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Assist the lead teacher in developing comprehensive lesson plans tailored to individual student needs and abilities.
- Worked one-on-one with students with special needs (learning / behavioural) to ensure that
- Provide additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Provide one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
OSHC Educator
Newlands Primary School
11.2021 - 09.2023
- Assist in the development, planning and deliverance of daily quality activities for children which are safe, fun, stimulating and carry educational value.
- Effectively work with staff members to ensure the smooth operation of the day to day running of the program in accordance to the program's policies and procedures.
- Positively engage with children by nurturing their confidence and self esteem by giving individual support.
- Supervise children and activities to ensure that all children are safe.
- Establish positive and meaningful relationships with parents by communicating with them about their children's day-to-day activities and social development.
- Perform incidental administrative duties (filling out incident reports, providing First Aid care when needed).
- Consistently ensure a clean and healthy environment by packing up, cleaning and organizing.
- Prepare and serve healthy food options to children.
Team Leader Kids Ministry, Early Childhood & Primary
02.2019 - 12.2021
- Organise, lead and facilitates kids' activities and programs for both Early Childhood (Ages 2-4) and Primary (Ages 5-12) for services on Sundays
- Create and run engaging and fun games for kids of both age groups
- Give a engaging message on a particular Bible story or Christian theme that is curated to the age group I speak to
- Set up the room every Sunday with strategically-placed toys, reading nooks, colouring stations, basketball area, etc. so that all the kids that come in feel comfortable and engaged at all times
- Attend to all individual kids' needs and make sure that everything is running smoothly, and every child is having fun
- Delegate tasks and roles to members of my team
Coach Assistant / Mentor
Planetshakers Church (Planetuni)
01.2018 - 12.2021
- Organise, promote and run regular social events that integrate the university community and the church community in order to provide community and fellowship for students that are seeking it.
- Facilitate group members in their own personal, professional and social journey through guidance, mentorship and accountability.
- Work with a team of leaders to work towards a specific vision or goal for the group, and the wider community by extension.
- Consistently and regularly maintain a large database of university students in which include existing group members, potential members and others that are interested in being connected in.
- Provide a safe, welcoming and open-minded environment and culture that allows young adults to connect with others and learn more about the Christian faith through regular one-on-one catch-ups and fortnightly opportunities to meet as a supportive and non-judgemental group.
Digital Marketing Assistant (Work Experience)
Planetshakers Church
04.2020 - 12.2020
- Assist with scheduling of social media posts on various social media platforms via Social Sprout.
- Writing, editing, and uploading blog posts for the website via WordPress.
- Transcribing services, sermons, or interviews to then translate them into blog posts that can be published.
- Using various web analytical tools to optimise SEO for blog posts.
- Regularly maintaining the social media platforms; responding to comments, messages, and maintaining the live chats while engaging with the audience during livestreams (Facebook, Instagram, Youtube and Twitter)
Marketing Assistant
Country Racing Victoria
05.2017 - 11.2019
- Maintained and updated the file database weekly to ensure smoothness and flow
- Updated and managed the back-end of countryracing.com.au by updating and editing event dates, descriptions, links and media to ensure everything was cohesive and in working order.
- Effectively assisted with marketing plans and activities
- Assisted with event co-ordination (Country Racing Awards 2018)
- Organised and packaged kids’ show bags, picnic show bags and kids activities packages
- Efficiently completed a diverse range of jobs from various people in the office when needed.
Team Leader
Doxa University Pathways Program
10.2018 - 08.2019
- Led team activities for students from Years 6-12 on 2-5 day camps
- Ice breakers in which made students more comfortable and open
- Team Building Activities in which taught valuable skills in working together as a team to achieve a common goal
- Facilitated Doxa staff with looking out for and taking care of students while on camp, making sure that every student was safe, happy and having fun
- Successfully led presentations, discussions and lessons with students about topics ranging from VCE to multiculturalism and social issues
Retail Sales Associate (With Managerial Duties)
Sunnylife Pop-Up Store (Mr & Mrs Jones)
11.2018 - 01.2019
- Made sure every customer was warmly greeted, assisted and had a happy and personalised purchasing experience.
- Effectively represented the Sunnylife brand at all times, with a positive, welcoming and genuinely warm attitude.
- Independently opened and closed the pop-up, inc. closing of register, counting cash, securing merchandise with tarps.
- Contributed to the achievement of daily KPIs.
- Ensured that the pop-up floor was consistently clean, well-maintained and restocked when needed.
Education
Master of Education - Primary
University of New England
Diploma of Leadership (1st year) & Associate Degree of Ministry (2nd year)
RYLA (Rotary Youth Leadership Award) Camp 2019
Charles La Trobe College
University of Melbourne
Skills
- People Management
- Service Delivery
- Positive Attitude
- Problem-Solving
- Time Management
- Reliable and Responsible
- Multitasking and Organization
- Critical Thinking
- Team Leadership
- Employee Training and Development
- Team Collaboration and Leadership
- Relationship Building
Languages
English
Excellent
Indonesian
Good
AUSLAN (Australian Sign Language)
Average
Certification
First Aid (HLTAID011)
Food Handling Safety
Barista Training (Prepare and served coffee, advanced milk texturing, coffee art, provide specialist coffee advice, roasting & blending, monitoring of machinery and equipment)
Timeline
Director of Service
TeamKids
07.2024 - Current
Teaching Assistant
Anzuk
09.2023 - 07.2024
OSHC Educator
TeamKids
07.2023 - Current
OSHC Educator
Newlands Primary School
11.2021 - 09.2023
Digital Marketing Assistant (Work Experience)
Planetshakers Church
04.2020 - 12.2020
Team Leader Kids Ministry, Early Childhood & Primary
02.2019 - 12.2021
Retail Sales Associate (With Managerial Duties)
Sunnylife Pop-Up Store (Mr & Mrs Jones)
11.2018 - 01.2019
Team Leader
Doxa University Pathways Program
10.2018 - 08.2019
Coach Assistant / Mentor
Planetshakers Church (Planetuni)
01.2018 - 12.2021
Marketing Assistant
Country Racing Victoria
05.2017 - 11.2019
Master of Education - Primary
University of New England
Diploma of Leadership (1st year) & Associate Degree of Ministry (2nd year)
RYLA (Rotary Youth Leadership Award) Camp 2019
Charles La Trobe College
University of Melbourne
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