ESTHER YONG ERN PING
Caringbah,NSW
Summary
A Sydney based undergraduate designer from Malaysia who completed a Bachelor of Design/Media (PR and Advertising) at the University of New South Wales. A recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. I am also adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Care Coordinator
Home Instead
Bondi Junction, NSW
06.2023 - Current
- Managed and coordinated daily schedules for a team of caregivers, ensuring optimal client-caregiver matching based on clients' needs and caregivers' skills.
- Conducted initial assessments and regular follow-ups with clients to evaluate care needs, develop personalised care plans with Care Managers, and ensure satisfaction with services.
- Acted as the primary point of contact for clients and their families, providing support, addressing concerns, and facilitating communication between clients, caregivers, and healthcare professionals.
- Monitored and maintained accurate client records, including care plans, progress notes, and incident reports, ensuring compliance with company policies and regulatory requirements.
- Collaborated with healthcare professionals and community resources to provide comprehensive care and support for clients.
- Organised and led training sessions and workshops for caregivers, focusing on skill development, safety protocols, and client-specific care requirements.
- Utilised company software and tools to streamline scheduling, communication, and record-keeping processes, enhancing overall efficiency and service quality.
- Participated in team meetings and contributed to the development and implementation of strategies to improve service delivery and client satisfaction.
Photographer
Freelancer
Sydney, NSW
01.2020 - Current
- Photographed special events, parties and portraits.
- Collaborated with clients to plan shoots and boost satisfaction with photos.
- Explained price and package details to customers.
- Cropped, manipulated and performed color balance for final images.
- Directed activities of workers setting up photographic equipment.
- Determined project goals, locations and equipment needs by studying assignments and consulting with clients or advertising staff.
Customer Success Specialist
Winning Group
Waterloo, NSW
06.2022 - 05.2024
- Operated multiple in-house software systems to manage large volumes of data.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Processed daily orders through multi-carrier manifest system.
- Managed multiple KPI's based on outbound calls and order processing.
- Prepared domestic and international shipments for transportation.
- Read orders to ascertain catalog numbers, sizes and quantities of merchandise.
Head Waitress
Modu Sushi
Jannali, NSW
01.2018 - 06.2022
- Served high volume of tables at once and simultaneously supervised serving staff.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Calculated charges, issued table checks and collected payments from customers.
- Implemented new POS system and trained staff members on use.
Graphic Designer Intern
Scuba Junkie Kota Kinabalu
Kota Kinabalu, Sabah
11.2017 - 01.2018
- Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design email blasts, catalogs, posters and other promotional materials.
- Created corporate brands by designing cohesive looks between logos and letterheads.
- Developed engaging marketing and promotional advertisements to generate sales revenue and grow customer base.
- Prepared branding packages for point of sale displays, promotional materials and product packaging.
- Developed standard agency settings for plotter and laser printers to speed production work.
Club President
Interact Club
Kota Kinabalu, Sabah
01.2014 - 12.2015
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various school programs.
- Represented my school by joining the Rotary Youth Leadership camp in Singapore, Sarawak and Labuan from 2013 to 2015.
- Attended meetings and worked collaboratively with cross-functional teams from different schools to brainstorm new ideas.
Head of School Prefect
SM Shan Tao
Kota Kinabalu, Sabah
01.2014 - 12.2015
- Helped to enforce the rules and regulations of the school, and have been called upon to deal with student behavior issues.
- Responsible for organizing and leading events such as school assemblies, sports events, and other school-wide activities.
- Represent the student body in meetings with school administrators, or to communicate student concerns to the administration.
Education
Double Degree - Design/Media (PR And Advertising)
University of New South Wales
Sydney, NSW08.2022
GED -
UNSW Foundation Studies
Sydney, NSW12.2016
High School Diploma -
SM Shan Tao
Kota Kinabalu, Sabah12.2015
Skills
- Social Media Management
- Promotions and Advertising
- Schedule Coordination
- Customer Service
- Detail-Oriented
- Verbal and Written Communication
- Time Management
- Adobe Systems Creative Cloud
- Decision Making
- Public Relations Strategies
- Problem Solving
- Press Release Writing
- Event Coordination
- Digital Communications
- Crisis Communications
Interests
- Photo & Video Editing
- Volunteer Work
- Content Creation
- Business Management
- Cooking
REFERENCES
- Benjamin Fidden, Team Leader, Winning Group | +61 437 551 977
- Kyle Gill, Team Leader, Winning Group | +61 450 228 860
- Tammy Guterman, Care Coordinator, Home Instead | + 61 410 650 877
Timeline
Care Coordinator
Home Instead
06.2023 - Current
Customer Success Specialist
Winning Group
06.2022 - 05.2024
Photographer
Freelancer
01.2020 - Current
Head Waitress
Modu Sushi
01.2018 - 06.2022
Graphic Designer Intern
Scuba Junkie Kota Kinabalu
11.2017 - 01.2018
Club President
Interact Club
01.2014 - 12.2015
Head of School Prefect
SM Shan Tao
01.2014 - 12.2015
Double Degree - Design/Media (PR And Advertising)
University of New South Wales
GED -
UNSW Foundation Studies
High School Diploma -
SM Shan Tao
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