ESTHER CHIDO MADZIYIRE
Riverstone,NSW
Summary
A highly professional and experienced customer service representative with experience in providing customer support addressing and resolving complex customer queries in busy call centre environment. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Also a passionate individual proven ability to create innovative solutions to support individuals in achieving their goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Bloomfield Care Agency
2021.08 - Current
- Directly supporting clients overall well-being, including but not limited to, daily household activities, preparation and assistance with meals, personal care, and social, recreational and community experiences that enhance their own individual quality of life based on support plan goals
Customer Service Representative
Woolworths Group
2017.08 - 2021.08
- Manage inbound and outbound customer enquiries and delivering exceptional customer service
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
Healthcare Support Worker
Minkara Nursing Home
2016.01 - 2017.08
- Provide support to meet personal care needs of patients
Medico Social Worker
Parirenyatwa Group of Hospitals
2015.01 - 2016.01
- Offering support and counselling to people within and outside the hospital setting
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
Education
Degree in Psychology -
University of South Australia
01.2025
Diploma in Social Work -
Women's University in Africa
Zimbabwe01.2015
Skills
- Workplace, Health & Safety Management including Infection Control
- Work in small and large team environments and highly responsible when required to work autonomously
- Great communication skills
- Client Confidentiality
- Emotional Support
- Computer Skills
- Conflict resolution
- Customer Service
- Office Administration
- Complaint resolution
- Client Advocacy
- Crisis Intervention
Certification
- Diploma in Social Work
- Working With Children Check
- Drivers Licence
Languages
Shona
Professionalreferees
Aman Guru
0425 432 586
Woolworths Group Insurance Team Leader
Deborah Bambay
0451 385 401
Bloomfield Care Agency
Timeline
Disability Support Worker
Bloomfield Care Agency
2021.08 - Current
Customer Service Representative
Woolworths Group
2017.08 - 2021.08
Healthcare Support Worker
Minkara Nursing Home
2016.01 - 2017.08
Medico Social Worker
Parirenyatwa Group of Hospitals
2015.01 - 2016.01
Degree in Psychology -
University of South Australia
Diploma in Social Work -
Women's University in Africa
- Diploma in Social Work
- Working With Children Check
- Drivers Licence
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