Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Estherina Plochino

Gladstone Park,VIC

Summary

Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving. My goal is to be able to achieve my personal best as well as obtain a position that will further develop my skills in a workforce as both a good team member but also as an individual. I strive to interact with other team members in which allow their needs to be heard as well as being a helpful asset to assist any employee or customer that are in need of support. I am a responsible and hardworking individual who will aim to get the job done diligently and will cooperate both individually and within a team. I have always been a peoples person and would love the opportunity to seek further opportunities that will allow me to grow on these skills.

Overview

2
2
years of professional experience

Work History

Passenger Service Agent

Menzies Aviation
Melbourne Airport, VIC
05.2024 - Current
  • Weighed luggage and collected fees for excess baggage.
  • Assisted customers with reservations, cancellations, and rebooking flights as needed.
  • Checked in passengers, assigned seats, and issued boarding passes.
  • Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
  • Enforced airline policies such as smoking restrictions, carry-on item limits.
  • Verified identification of passengers for security purposes.
  • Greeted passengers and assisted with their inquiries.
  • Answered customer questions regarding flight information, airport amenities, and travel regulations.

Customer Care Representative

Bunnings Wearhouse
Broadmeadows, VIC
12.2023 - 04.2024
  • Providing customers with excellent customer service via the use of a register as well as working within the Special Order department.
  • Cash handling to process orders as well as allowing individuals to consume goods and services provided by Bunnings.
  • Special orders in which allowed consumers to order specific parts for equipment that needed to be replaced , as well as maintaining a clean environment in which shoppers could feel safe and supported whilst visiting.
  • Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
  • Analyzed trends in call volume data in order to anticipate peak periods and adjust staffing accordingly.
  • Resolved customer complaints promptly and professionally.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Escalated unresolved issues requiring further investigation or specialized expertise.
  • Provided training support for new hires related to customer service processes and procedures.

Postal Services Officer

Australia Post
Tullamarine, VIC
03.2022 - 11.2023
  • Whilst maintaining this position , work duties included of cash handling as well as the use of a register to allow consumers to purchase goods and services Australia post offered. Day to day duties also required us to complete Identification documents such as completing Passport applications , tax file numbers , ASIC and ordering money for currency exchanges.
  • Duties also included of maintaining a clean and safe environment for individuals to purchase items as well as stocking up the shelves with goods and services.
  • Attended training sessions on new procedures or equipment updates in order to ensure team members were aware of work place injury as well as the operational requirements of the machinery as well as store procedures.
  • Verified postage rates and ensured correct payment of postage fees.
  • Inspected outgoing mail to ensure it met postal requirements before sending out.
  • Provided customer service at the front counter by answering inquiries about postal services and regulations.
  • Organized work area daily for efficient operations during busy periods.

Education

Diploma of Nursing -

Victoria University
Melbourne, VIC
07-2024

VCE -

Penola Catholic College
Broadmeadows, VIC

Skills

  • Check-in procedures
  • Security Screenings
  • Cash Management
  • Emergency Procedures
  • Sales expertise
  • Boarding Assistance
  • Baggage handling abilities
  • Speaks fluent Italian / English
  • Efficient
  • Reliability
  • Time Management
  • Self Motivation
  • Microsoft Office
  • Organizational Skills
  • Problem-solving abilities

Accomplishments

  • Diploma of nursing
  • Customer service excellence award

References

References available upon request.

Timeline

Passenger Service Agent

Menzies Aviation
05.2024 - Current

Customer Care Representative

Bunnings Wearhouse
12.2023 - 04.2024

Postal Services Officer

Australia Post
03.2022 - 11.2023

Diploma of Nursing -

Victoria University

VCE -

Penola Catholic College

Similar Profiles

CREATE PROFILE
Estherina Plochino