Esther Marah Bantales
Oakleigh South,VIC
Summary
Results-driven IT and administrative professional with a solid background in telecommunications, procurement, and hospitality. Passionate about utilizing technical expertise, problem-solving skills, and leadership abilities to drive organizational success. Seeking a challenging role in IT, telecommunications, or administrative operations to apply experience in networking, IT troubleshooting, procurement management, and quality assurance. Committed to continuous learning, adaptability, and teamwork to enhance efficiency and streamline business processes. Proficient in Google Workspace, Microsoft Office Suite, and procurement systems to optimize workflow with strong communication and critical thinking skills for seamless coordination with stakeholders. Excited to contribute to a dynamic organization while advancing career in the IT and telecommunications industry.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technician (Quality Checker)
Communications Test Design Inc. (CTDI) Tullamarine
01.2025 - Current
- Conduct thorough inspections of electronic devices and components to ensure compliance with company and industry quality standards.
- Perform diagnostic testing, troubleshooting, and minor repairs to identify defects or performance issues.
- Document inspection results, defects, and corrective actions in tracking systems such as OLP.
- Collaborate with repair technicians and engineers to resolve recurring quality issues and improve processes.
- Maintain a clean and organized workstation, following safety and ESD (Electrostatic Discharge) protocols.
- Maintain accurate documentation or labels of the devices.
Room Attendant
Grand Hyatt Hotel (Melbourne CBD)
11.2022 - 01.2025
- Thoroughly cleaned and sanitised guest rooms and public areas, ensuring compliance with the hotel's hygiene and safety standards.
- Skillfully made beds with precision, replenishing guest amenities to enhance comfort and ensure a luxurious stay.
- Monitored and managed inventory levels, promptly reporting shortages and maintenance issues to maintain seamless housekeeping operations.
- Delivered professional, courteous guest service, addressing requests promptly to enhance overall customer satisfaction and experience.
- Efficiently handled laundry services, ensuring high-quality linens and textiles met the hotel's premium standards.
- Collaborated with housekeeping staff to optimise workflow, improve efficiency, and maintain consistent service quality.
- Adhered to strict safety and hygiene protocols, ensuring compliance with hotel and industry cleanliness regulations.
- Paid meticulous attention to detail in room preparation, upholding the Grand Hyatt's reputation for excellence in hospitality.
Administrative Assistant
Department of Health - Cordillera
07.2014 - 05.2022
- Developed and maintained a procurement tracker in Google Sheets, streamlining procurement efficiency and enhancing workflow accuracy.
- Provided IT troubleshooting support, resolving software and hardware issues to ensure seamless office operations and productivity.
- Managed procurement documentation, ensuring accuracy and compliance with government regulations and reporting requirements.
- Served as Secretariat on the Bids and Awards Committee, facilitating procurement processes and maintaining transparency.
- Conducted ICT equipment inspections, verifying compliance with purchase order specifications before acceptance and deployment.
- Coordinated procurement activities, ensuring alignment with government policies, regulations, and financial accountability standards.
- Communicated effectively with stakeholders, suppliers, and internal teams to facilitate procurement processes and resolve issues efficiently.
- Maintained detailed procurement records, ensuring readiness for audits and compliance with internal and external regulations.
Education
Advanced Diploma of Information Technology - Telecommunications Network Engineer
Brighton College
12.2024
Diploma of Information Technology - Telecommunications Network Engineer
Brighton College
01.2023
Bachelor of Science - Information Technology
Benguet State University
01.2014
Skills
- Technical Skills
- Google Workspace
- Procurement systems
- IT troubleshooting (hardware/software)
- ICT tools
- Cisco Packet Tracer
- Networking
- Microsoft Office Suite
- Soft Skills
- Communication
- Teamwork
- Negotiation
- Risk Analysis
- Problem-Solving
- Adaptability
- Time Management
- Critical Thinking
- Leadership
- Conflict Resolution
Certification
- Microsoft Office & Google Workspace Proficiency
- Procurement and Compliance Training
- IT Troubleshooting & Technical Support
- Quality Assurance & Inspection Training
Timeline
Technician (Quality Checker)
Communications Test Design Inc. (CTDI) Tullamarine
01.2025 - Current
Room Attendant
Grand Hyatt Hotel (Melbourne CBD)
11.2022 - 01.2025
Administrative Assistant
Department of Health - Cordillera
07.2014 - 05.2022
Advanced Diploma of Information Technology - Telecommunications Network Engineer
Brighton College
Diploma of Information Technology - Telecommunications Network Engineer
Brighton College
Bachelor of Science - Information Technology
Benguet State University
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