Esther Ng
Melbourne,VIC
Summary
Driven, organised and dependable candidate successful at managing multiple priorities and tasks with a positive attitude to complete projects on time and determine appropriate courses of action. Experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication skills seeking and maintaining full-time position that offers professional challenges utilising current interpersonal skills, with excellent time management and problem-solving skills. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Legal Assistant (Conveyancer)
Harry R Song & Associates
03.2017 - 08.2023
- Managed customer inquiries via phone, email, and in-person interactions, ensuring high levels of customer satisfaction
- Organized documents to manage paper and electronic filing systems of clients.
- Capable to manage multiple tasks, schedules, and priorities in a fast-paced environment, ensuring efficient workflow
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Oversee vendor and purchaser’s property settlement, utilised PEXA settlement platform and ensure settlements are completed in a timely manner.
- Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to clients.
- Solved disputes of complex cases and minimising conflicts whilst maintaining clients’ information, privacy & confidentiality
- Provided accurate and informed advice in a sensitive and professional manner
- Exceptional organisational and time management skills, including demonstrated ability to prioritise tasks effectively
- Provided operational, administrative and secretarial support to the company.
Clinical Nutritionist
Endeavour College of Natural Health
09.2022 - 06.2023
- Established and maintained relationships and rapport with clients
- Managed customer inquiries via phone, email, and in-person interactions, ensuring high levels of customer satisfaction
- Handled and resolved customer complaints, escalating issues when necessary to ensure swift resolution
- Excellent communication skills with colleagues, clients, supervisors and collaborated with other healthcare professionals
- Attained an overview of client’s situations by interpreting and communicating scientific information and providing education and professional advice to clients
- Critical thinking and ongoing evaluation and documentation of client’s presentation and progress
- Collected, organised and assessed data relating to the health and nutritional status of clients
- Delivered high quality nutrition-based meal plan and resources, and provide treatment plans which include nutritional care with a strong focus on patient-centred care
- Monitored, evaluated and provide nutritional support to clients by assisting clients with nutritional requirements according to their dietary, emotional, social, and physical needs
- Conducted and evaluated nutrition intervention programs and compiled educational materials such as handouts and flyers.
Assistant Store Manager
M Plaza Korean Beauty
04.2017 - 12.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Conducted inventory and stock-take to ensure continual replenishment of stock with minimal waste.
- Exceptional organisational time management skills, including demonstrated ability to prioritise tasks effectively.
- Rotated merchandise and displays to feature new products and promotions.
- Excellent communication skills and ability to offer health, wellness and beauty-related information to customers
- Lead and supervised teams, overseeing projects and events, and driving successful outcomes
- Developed project timelines, allocated resources, and tracked progress to meet project and event milestones and deadlines.
- Demonstrated self-motivation and flexibility in responding to changing work priorities, with the capacity to work independently and as a member of a team.
- Consistently staying up to date with industry trends with a strong knowledge of product development processes and forecasting ability
- Ability to adapt to demand changes and planning.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached team members in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales and Marketing Associate
Usana Health Sciences Inc.
04.2014 - 09.2017
- Implemented marketing strategies to generate leads and increase sales revenue.
- Created and maintained customer databases to facilitate customer segmentation.
- Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
- Built relationships with customers and community to promote long term business growth.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Store Manager
Sumo Salad
12.2014 - 03.2017
- Conducted inventory and placing orders to ensure continual replenishment of stock with minimal waste.
- Managed multiple tasks, schedules, and priorities in a fast-paced environment, ensuring efficient workflow in the workplace
- Managed inventory control, cash control, and store opening and closing procedures.
- Demonstrated ability to foresee day-to-day operation
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed staffs’ rostering and organised store’s daily operations
- Established and maintained relationships with suppliers and customers
- Demonstrated ability to achieve store’s daily sales target.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
Tour Operations Manager
Seranas Tour & Travel
11.2005 - 04.2009
- Built personal relationships with guests to promote positive experiences.
- Researched information on travel places to provide accurate, detailed tours.
- Developed travel packages and itineraries to meet client's requirements and expectations.
- Guided groups of up to 40 people on scheduled tours.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
Bachelor of Health Science (BHSc) Nutritional and Dietetic Medicine -
Endeavour College of Natural Health
Melbourne, VIC06.2023
Bachelor of Business (Management) -
Cambridge International College
Melbourne, VIC10.2019
Advanced Diploma of Management (Human Resources) -
National Training Centre of Australia
Melbourne, VIC10.2018
Diploma of Leadership and Management -
National Training Centre of Australia
Melbourne, VIC09.2017
Diploma of International Business -
National Training Centre of Australia
Melbourne, VIC07.2016
Diploma in Hospitality, Tourism and Event Management -
Sunway University College
07.2005
Skills
- Team Management
- Flexible and Adaptable
- Social Perceptiveness
- Positive Attitude
- Attention to Detail
- PEXA Software Proficiency
- Change Management
- Strategic Planning
- Customer Retention
- Performance Evaluation
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Limited Working
Malay
Professional Working
Timeline
Clinical Nutritionist
Endeavour College of Natural Health
09.2022 - 06.2023
Assistant Store Manager
M Plaza Korean Beauty
04.2017 - 12.2019
Legal Assistant (Conveyancer)
Harry R Song & Associates
03.2017 - 08.2023
Store Manager
Sumo Salad
12.2014 - 03.2017
Sales and Marketing Associate
Usana Health Sciences Inc.
04.2014 - 09.2017
Tour Operations Manager
Seranas Tour & Travel
11.2005 - 04.2009
Bachelor of Health Science (BHSc) Nutritional and Dietetic Medicine -
Endeavour College of Natural Health
Bachelor of Business (Management) -
Cambridge International College
Advanced Diploma of Management (Human Resources) -
National Training Centre of Australia
Diploma of Leadership and Management -
National Training Centre of Australia
Diploma of International Business -
National Training Centre of Australia
Diploma in Hospitality, Tourism and Event Management -
Sunway University College