Summary
Overview
Work History
Skills
Additional Information
Timeline
Generic

Eston Ricketts

Chuwar,Qld

Summary

My name is Eston Ricketts, and I am an experienced and motivated manager with a focus on delivering exceptional customer service to both internal and external stakeholders.

I have mastered agility and urgency in responding to the customers’ requirements. I am looking to progress further in my Sales journey and I am looking for new challenges in which I feel this role would provide.

This is my formal application for this role. Due to my extensive experience in customer relationship management, I understand the importance of trust in building long term relationships with all levels of stakeholders.

I have demonstrated experience in providing product information to potential customers and assisting with the sale of products.

I have an outgoing and friendly personality with a professional approach in presentation, style, and interpersonal communication.

I am able to work independently and as part of a team and I have taken the initiative to learn as much as possible about the company I work for to become a valuable information resource.

I utilize technology to assist me wherever possible and have a good working knowledge of a number of computer applications including Microsoft Office.

My strong communication skills and outgoing, energetic personality ensure first-rate customer service to both clients and colleagues.

I also have exceptional verbal and written communication skills with a high attention to detail. Some of my personal and professional attributes include loyalty, honesty, adaptability, and the ability to maintain close working relationships while supporting and encouraging any team I work with.

I have always had a good understanding of the objectives and direction of the organizations I have been employed with and have recognized how the work I undertake contributes to this.

I am of good moral character with an excellent work history. I am polite, respectful, a customer-oriented individual and an effective team player with strong interpersonal skills.

I have exceptional communication skills, with a proven record in liaising and consulting with a diverse range of internal and external stakeholders.

Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels.

Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products.

Should I be successful in gaining this position, you will find me to be a self-motivated and reliable team player, who enjoys a challenge.

I would like to sincerely thank you for taking the time to consider my application.

Overview

22
22
years of professional experience

Work History

Assistant Store Manager

Aldi Supermarket
Ipswich, QLD
10.2021 - Current
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Analyzed market trends to identify opportunities for product expansion or improvement.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Provided training to new employees on company policies and procedures.

Sales & Distribution Manager

Neumann Steel
Capalaba, QLD
03.2010 - 09.2020
  • Reviewed incoming orders for accuracy prior to shipment preparation.
  • Collaborated with customers to resolve any disputes or complaints related to order fulfillment or returns processing.
  • Assisted in developing marketing campaigns for new products or promotions.
  • Coordinated with other departments within the organization regarding product availability issues or delays in delivery times.
  • Scheduled regular maintenance for vehicles used in delivery operations.
  • Investigated discrepancies between actual stock levels and those indicated by inventory reports.
  • Initiated process improvements aimed at increasing productivity while reducing waste.
  • Analyzed invoices, work orders, consumption reports and demand forecasts to estimate peak delivery periods and issue work assignments.
  • Examined merchandise to verify price and display alignment.
  • Supported senior leadership by accurately reporting monthly and annual sales, P&L and staff efficiency reports.
  • Drove client retention by delivering exceptional customer service.
  • Monitored inventory levels of products and materials in warehouses to keep needed goods on hand.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Collaborated with marketing team to create promotional materials for products and services.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Provided technical support for customers using the company's products or services.
  • Coordinated with other departments to ensure timely delivery of orders.

Operations Manager

Sims Steel
Coopers Plains, QLD
01.2003 - 02.2010
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Created detailed reports on the performance of individual departments within operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Performed cost analysis for various projects to determine budget requirements.
  • Addressed customer concerns with suitable solutions.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Built strong operational teams to meet process and production demands.
  • Managed scheduling, training and inventory control.

Skills

  • Problem solving
  • Communication
  • KPI analysis
  • Sales Tracking
  • Account Management
  • Profitability Optimization
  • New Business Development
  • Client Relationship Management
  • Sales and market development
  • Incident Reports
  • Cost Control

Additional Information

loyalty, honesty, adaptability, I am of good moral character with an excellent work history. I am polite, respectful, a customer-oriented individual and an effective team player with strong interpersonal skills., I have exceptional communication skills, with a proven record in liaising and consulting with a diverse range of internal and external stakeholders. I always follow the required protocol and communicate succinctly and clearly in a professional and courteous manner.

Timeline

Assistant Store Manager

Aldi Supermarket
10.2021 - Current

Sales & Distribution Manager

Neumann Steel
03.2010 - 09.2020

Operations Manager

Sims Steel
01.2003 - 02.2010
Eston Ricketts