Vijaya Sri Raya
Donvale,VIC
Summary
Dedicated and detail-oriented Salesforce Administrator with a passion for leveraging technology to drive organizational success. A recent graduate with hands-on training and certification in Salesforce administration, I bring a solid foundation in Salesforce configuration, user management, and data maintenance. Proficient in designing and implementing custom objects, fields, and workflows to streamline business processes.
Eager to contribute technical skills, coupled with a strong commitment to continuous learning, to support the growth and efficiency goals of dynamic organizations utilizing Salesforce as their CRM platform.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Australian Taxation Office
11.2023 - Current
- Provided exceptional customer service to both internal and external stakeholders, treating all parties with respect and professionalism throughout collection process.
- Achieved performance goals on consistent basis.
- Investigated and resolved most of customer inquiries and complaints within minutes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
DJPR (Victorian Government) Digital Jobs Program-participant (Salesforce)
Victorian Government - Department of Jobs Precincts and Regions (DJPR)
12.2022 - Current
- Through DJPR Digital Jobs Program, completed digital up-skilling and professional development with Federation University by completing certification in 'CRM using Salesforce'.
- Created 'CRM Business Case Report for GBI' as part of final project submission.
- Completed digital career mentoring, digital jobs in-house training and digital jobs placement.
Graythorne Community Centre Educator
Graythorne Community Centre
01.2022 - 12.2022
Responsibilities:
- Providing care and satisfying basic needs for toddlers and young children
- Planning and implementing early learning educational programs
- Organising games and recreational activities
- Preparing food and snacks
- Monitoring kids' hygiene
- Supervise indoor and outdoor play
- Implement daily routines.
Kew and North Balwyn Playcentre Educator
Kew and North Balwyn playcentre
07.2018 - 12.2020
Responsibilities:
- Providing care and satisfying basic needs for toddlers and young children
- Planning and implementing early learning educational programs
- Organising games and recreational activities
- Preparing food and snacks
- Monitoring kids' hygiene
- Supervise indoor and outdoor play
- Implement daily routines
Expect A Star Early Childhood Assistant
ExpectAStar
07.2016 - 06.2018
Responsibilities:
- Providing care and satisfying basic needs for toddlers and young children
- Planning and implementing early learning educational programs
- Organising games and recreational activities
- Preparing food and snacks
- Monitoring kids' hygiene
- Supervise indoor and outdoor play
- Implement daily routines.
Education
CRM using Salesforce -
Federation University
Melbourne, VIC01.2023
Early Childhood Education Certificate III -
Institute of Training And Further Education
Melbourne, VIC01.2016
Bachelor of Education (B.Ed) -
SVU
India01.2004
Skills
- Understanding of administrative functions such as user account maintenance, security, reports and dashboards
- Good hands-on understanding of Salesforce processes, configuration, patching and maintenance
- Understanding of Salesforce software applications into testing and production environments using agreed CI/CD processes and practices
- Well-versed with all stages of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and defect Life Cycle
- Rich knowledge in software development methodologies like Waterfall and Agile
- Effective verbal and written communication skills
- Excellent stress and time management skills
- Strong communication and interpersonal skills
- Proficient in using computer software including MS Office Suite
- Issue and Complaint Resolution
- Call Centre experience
Certification
- Salesforce Administrator
- Working with children check
- Mandatory Reporting
- Food handling Certification
Timeline
Customer Service Executive
Australian Taxation Office
11.2023 - Current
DJPR (Victorian Government) Digital Jobs Program-participant (Salesforce)
Victorian Government - Department of Jobs Precincts and Regions (DJPR)
12.2022 - Current
Graythorne Community Centre Educator
Graythorne Community Centre
01.2022 - 12.2022
Kew and North Balwyn Playcentre Educator
Kew and North Balwyn playcentre
07.2018 - 12.2020
Expect A Star Early Childhood Assistant
ExpectAStar
07.2016 - 06.2018
CRM using Salesforce -
Federation University
Early Childhood Education Certificate III -
Institute of Training And Further Education
Bachelor of Education (B.Ed) -
SVU
Similar Profiles
Paul BakerPaul Baker
Asst. Commissioner - IT Infrastructure Services at Australian Government – Australian Taxation OfficeAsst. Commissioner - IT Infrastructure Services at Australian Government – Australian Taxation Office
LORNA DE LOS ANGELESLORNA DE LOS ANGELES
APS3 Service Delivery Officer Pro Tem at Australian Taxation Office, Traralgon OfficeAPS3 Service Delivery Officer Pro Tem at Australian Taxation Office, Traralgon Office
Robin TomsRobin Toms
Resource and Reporting Manager at Australian Taxation OfficeResource and Reporting Manager at Australian Taxation Office
Andrew TittertonAndrew Titterton
Senior Financial Auditor at Australian Taxation OfficeSenior Financial Auditor at Australian Taxation Office
Kurt HansenKurt Hansen
CEO at Tesserent Pty LtdCEO at Tesserent Pty Ltd