Eswari Velavalapalli
Melbourne,VIC
Summary
Dynamic professional experienced in customer relations and team collaboration. Skilled in active listening and critical thinking, contributing to improved service delivery and streamlined processes. Eager to leverage expertise in enhancing customer experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
DNA Recruitment Solutions
07.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on customer service protocols and software systems.
- Managed customer accounts, ensuring accuracy in data entry and updates.
- Developed comprehensive knowledge of products to enhance customer experience and satisfaction.
- Collaborated with team to streamline processes, improving response times for customer requests.
Team Member
Ampol
11.2023 - 04.2024
- Operated fuel dispensers and maintained the cleanliness of service station facilities.
- Assisted customers with inquiries, ensuring exceptional service and satisfaction.
- Managed inventory levels, restocking supplies to enhance operational efficiency.
- Collaborated with team members to improve workflow and service delivery.
- Trained new staff on operational procedures and customer service standards.
Education
Master of Science - Data Science
La Trobe University
Melbourne, Victoria, VIC12-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
Timeline
Team Member
Ampol
11.2023 - 04.2024
Customer Service Representative
DNA Recruitment Solutions
07.2022 - Current
Master of Science - Data Science
La Trobe University