Eszter Duzs
Wahroonga,NSW
Summary
Adept in expert problem-solving and advanced communication, I significantly enhanced customer satisfaction at Telstra by resolving complex issues efficiently. With a proven track record in customer relations and proficiency in software, my role at Apple underscored my ability to boost sales through exceptional service, demonstrating a unique blend of technical and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Specialist
Apple
Hornsby
05.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Complex Customer Service Specialist
Telstra
Remote
11.2022 - 05.2023
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Business Machines Sales and Print Assistance
Officeworks
West Gosford, Hornsby
11.2021 - 09.2022
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
Bachelor Of Design In Animation - Animation
University of Technology Sydney
Ultimo04.2024
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Advanced Communication
- Technical communication
- Proficient in Software
Languages
English
Native or Bilingual
Hungarian
Native or Bilingual
Timeline
Specialist
Apple
05.2024 - Current
Complex Customer Service Specialist
Telstra
11.2022 - 05.2023
Business Machines Sales and Print Assistance
Officeworks
11.2021 - 09.2022
Bachelor Of Design In Animation - Animation
University of Technology Sydney