Etasa Vakacegu
Farrer,ACT
Summary
Driven by a results-focused approach, I elevated customer satisfaction and team productivity as a Barista Manager at Sakeenas Cafe. Leveraging skills in staff training and development, cleanliness, and POS systems, I spearheaded promotional strategies and optimized labor costs, significantly boosting store sales and fostering a culture of continuous improvement and excellence.
Overview
5
5
years of professional experience
Work History
Barista Manager
Sakeenas Cafe
10.2023 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Monitored customer feedback to improve barista performance and customer service.
- Optimized labor costs through strategic scheduling decisions based on anticipated business levels and staff availability.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Strengthened team morale by recognizing outstanding performance, offering constructive feedback, and facilitating open communication among staff members.
- Boosted store sales by developing creative marketing strategies and engaging in-store promotions.
Supervisor
Department Of Parliamentary Services
01.2019 - 10.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Education
No Degree - Nursing
University of Canberra
Canberra, ACT12.2027
Skills
- Customer Service
- Cleanliness and Organization
- Health and safety compliance
- Staff Training and Development
- Bank Deposits
- Backroom Stocking
- POS Systems
Additional Information
. I am currently waiting for my placement in June, meaning that I am well equipped for practical with all the practice that I've done at uni with
- vital signs and emergency bedside check,
- assistance in showering patients,
- assistance in feeding patients,
- assistance in PAL rolling patients,
- assisting in patients needing to do to the toilet,
- changing bed sheet with and without a patient in it,
- assisting nurses in palliative care therapeutically caring for patients making sure they are comfortable,
- and lastly I have experience working with people in customer service in extremely busy environments looking after a diverse group of people.
- changing patients pads
- I work well under pressure
- I am an exellent a team player.
- I am very flexible with my working hours I am never late to anything.
- I have all my vaccinations and pre-placements requirements up to date.
- I have my Manual Handling certificate online and face to face.
Timeline
Barista Manager
Sakeenas Cafe
10.2023 - Current
Supervisor
Department Of Parliamentary Services
01.2019 - 10.2023
No Degree - Nursing
University of Canberra
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