Eterina Eketone
Mascot,NSW
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Human Resources and Recruitment Officer
Wymap Group
01.2022 - Current
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Developed and monitored employee recognition programs.
- Assisted Admissions Manager with admissions and administration process for ensuring suitability of student recruitment process.
- Incorporated ideas, input and content for key recruitment and outreach guides for social media and online usage.
Customer Relationship Analyst
Toll Priority
01.2019 - Current
- Support the Customer Feedback Team and Manager to deliver excellent customer experiences to both external and internal stakeholders
- Correspond with consumers, actioning and resolving all escalations and complaints in an efficient and effective time frame
- Work with team and relevant stakeholder to identify root cause and recommend corrective actions
- Conduct deep dive investigations with a process improvement mindset, to strive for improved operational efficiencies and customer experience
Fleet Compliance Officer
Toll Couriers
01.2012 - 01.2019
- Reporting to the General Manager,
- Ensuring compliance with all policies, systems and procedures
- Overseeing the performance of Subcontractors
- Identifying and effectively solving any issues
- Provide advice and subject matters expertise in the pursuit of new
- Or existing customer developments strong leadership skills
- Managing team compliance incident management safety requirements
- Have a focus on process management and customer satisfaction
Store Manager
Rubi Shoes / Cotton On
01.2010 - 01.2012
- Organizing daily planner
- Responsible for meeting Key Performance Indicators (KPIs)
- Excellence in Customer service
- Staff training and team building
- Responsible for opening and closing store premises
- Maintenance of premises
- Responsible for Banking, Rostering, Pay Roll, Computer
- Visual Merchandising promotions and monthly organizing
- Stock supervisor managing incoming, transfers and routine stocktakes
- Promote add-on products to customers
- Occupational Health and Safety (OH&S) supervision
- Key Achievements
- Developed stronger communications skills
- Rewarded a holiday trip in recognition of achievements
Clerical Assistant
Geodis-Wilson Pty Ltd
02.2010 - 10.2010
- Duties
- Reception
- Computer data inputting
- Scanning and balancing documents
- Batching orders and mail sorting
- Key Achievements
- Adapted to a different industry
Education
New Direction Certificate -
2000
Certificate 5 - 6 -
1989
Mathematics, English, Home Economics, History, Art, Science,Textile and Design.
undefined
1988
NSW School Certificate - undefined
1986
Skills
- Phone Call Answering
- Call Priority Monitoring
- Call Connections
- Call Conversion
- Contact Centre (Business)
- Inbound Call Handling
- Call Center Operations
- Representative Training
Yoga , Walking , Sport , Board Games
I am fit and healthy and enjoy doing Yoga and love watching all kinds of sport and enjoy board games and card.
Timeline
Human Resources and Recruitment Officer - Wymap Group
01.2022 - Current
Customer Relationship Analyst - Toll Priority
01.2019 - Current
Fleet Compliance Officer - Toll Couriers
01.2012 - 01.2019
Clerical Assistant - Geodis-Wilson Pty Ltd
02.2010 - 10.2010
Store Manager - Rubi Shoes / Cotton On
01.2010 - 01.2012
Waikato Institute for Leisure & Sport - New Direction Certificate,
Maroubra Junction High School - Certificate 5 - 6,
Church College of New Zealand - ,
Maroubra Junction High School - NSW School Certificate,
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