Highly-motivated employee with desire to take on new challenges. Strong work ethic, ability to handle challenging work, and excellent time management skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retailer
Off Ya Tree
Newtown, NSW
10.2023 - Current
Ensured compliance with all safety regulations throughout the store premises.
Conducted regular price checks to ensure competitive pricing strategies were met.
Created visual merchandising displays that attracted customers into the store.
Utilized upselling techniques to maximize revenue opportunities.
Handled customer complaints professionally while ensuring satisfaction levels remained high.
Planned, organized and executed promotional events for the store.
Developed and maintained relationships with key vendors to ensure product availability and quality standards.
Provided exceptional customer service by greeting customers, responding to inquiries, and resolving complaints.
Maintained accurate inventory records using POS system.
Assisted in training new employees on store operations and procedures.
Performed daily opening and closing tasks including cash handling, deposits, and reconciliation of sales reports.
Body Piercer
Skinkandy
Parramatta, NSW
07.2023 - 09.2023
Greeted customers and provided information about body piercing services.
Assisted clients in selecting jewelry based on their individual needs and preferences.
Performed body piercings using sterile technique, following all safety protocols.
Maintained a clean and sanitary work environment, ensuring the highest standards of hygiene.
Provided aftercare instructions to clients regarding healing time for piercings.
Inspected equipment regularly and sterilized tools before each use.
Recorded client information in database system accurately and completely.
Adhered to local health regulations concerning body piercing procedures.
Demonstrated knowledge of different types of piercing techniques, anatomy, and healing processes.
Ensured that clients had valid ID for age verification prior to performing piercings.
Kept up-to-date with current trends in body art designs by attending workshops and seminars.
Provided advice on choosing jewelry materials such as gold, silver, titanium or stainless steel.
Maintained records of customer service transactions including pricing, product descriptions.
Followed established guidelines related to occupational safety and health regulations.
Kept patient health and personal information private and confidential.
Retailer/Hair Salon Assistant
Hairhouse
Blacktown
11.2022 - 07.2023
Provided customers with product advice and recommendations based on their individual needs.
Processed returns, exchanges, and refunds according to company policy.
Ensured compliance with all safety regulations throughout the store premises.
Conducted regular price checks to ensure competitive pricing strategies were met.
Collaborated with team members to achieve individual and collective goals.
Inspected merchandise regularly for damage or defects before placing them on sale.
Created visual merchandising displays that attracted customers into the store.
Encouraged customers to sign up for loyalty programs in order to increase repeat business.
Handled customer complaints professionally while ensuring satisfaction levels remained high.
Promoted new products through social media channels such as Instagram or Facebook Ads.
Planned, organized and executed promotional events for the store.
Developed and maintained relationships with key vendors to ensure product availability and quality standards.
Maintained accurate inventory records using POS system.
Restocked shelves with merchandise in accordance with company policies.
Shift Supervisor
McDonalds
Wentworthville, NSW
12.2016 - 11.2022
Provided on-the-job training to new staff members.
Ensured all safety and sanitation regulations were met throughout the shift.
Conducted weekly inventory of supplies, equipment, and food items.
Monitored staff performance to ensure quality standards were met.
Assigned tasks to team members based on their strengths and skill sets.
Resolved customer complaints in a timely manner.
Coordinated with other departments to ensure smooth workflow between shifts.
Created work schedules for staff while adhering to labor laws and budget constraints.
Communicated clearly with employees regarding job duties, expectations, and policies.
Investigated accidents or incidents occurring during shift hours.
Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Collaborated with management to plan special events or promotions.
Served as a role model for other employees by demonstrating professional behavior at all times.
Provided feedback to employees regarding their performance in order to improve productivity.
Identified areas of improvement within the department and implemented necessary changes.
Assisted customers with product selection when needed.
Education
Bachelor of Science - Animal Science
University of Western Sydney
Rydalmere, NSW
06-2027
Cert IV - Laboratory Techniques
TAFE
Granville, NSW
12-2022
HSC
Saint Paul's Catholic College
Greystanes, NSW
09-2020
Cert III - Health Services
TAFE
Blacktown
07-2020
Skills
Customer Engagement
Upselling Strategies
Marketing
Inventory Counts
Relationship Building
Problem-Solving
Safety and Cleanliness Standards
Ability to Lift 30kg
Time Management
Decision-Making
Analytical Thinking
Affiliations
Ethical shopping
Attending live music events
Mixing and mastering music
Spending time with family and friends
Certification
Cert III in Health Services
Cert IV in Laboratory Techniques
Timeline
Retailer
Off Ya Tree
10.2023 - Current
Body Piercer
Skinkandy
07.2023 - 09.2023
Retailer/Hair Salon Assistant
Hairhouse
11.2022 - 07.2023
Shift Supervisor
McDonalds
12.2016 - 11.2022
Bachelor of Science - Animal Science
University of Western Sydney
Cert IV - Laboratory Techniques
TAFE
HSC
Saint Paul's Catholic College
Cert III - Health Services
TAFE
Cert III in Health Services
Cert IV in Laboratory Techniques
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