Ethan Bailey-Ward
Banya,QLD
Summary
Dynamic security professional with extensive experience at Queensland Security, excelling in team management and conflict resolution. Proven track record in crowd control and workforce management, ensuring safety and order at large venues. Adept at employee onboarding and building strong relationships, consistently achieving operational goals while maintaining high standards of service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patrol Manager & Operations
Queensland Security
WARANA, Queensland
07.2024 - Current
- Managed all patrol clients.
- Oversaw maintenance and tidiness of the patrol fleet.
- Completed weekly timesheets.
- Ensured the roster was kept up to date, and assisted coworkers with shift fill-ins.
- Scheduled and completed interviews for potential staff.
Security Officer
Queensland Security
WARANA, Queensland
10.2022 - Current
- Maintained control and order over large crowds at venue.
- Administered crowd control and broke up disturbances without appearing threatening or intimidating.
- Inspected bags or belongings as part of entry security procedures.
- Maintained secure entrance and exit points to ensure safety of patrons and staff.
- Scanned IDs at the entrance at multiple venues.
- I completed SCUH (Sunshine Coast University Hospital) shifts for QSEC for two years as a Protection Service Officer.
Security Guard
Frontline Security Agency
Palmwoods, Queensland
01.2021 - 12.2022
- Maintained control and order over large crowds at venue.
- Inspected bags or belongings as part of entry security procedures.
- Maintained secure entrance and exit points to ensure safety of patrons and staff.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Maintained high levels of alertness throughout shifts.
- Enforced venue rules and policies consistently to maintain order and safety.
- Resolved conflicts and restrained patrons from getting into fights.
Telemarketer
Clever Contacts
Strathpine, Queensland
05.2020 - 09.2020
- Developed new leads each day at or above quotas.
- Contributed to the achievement of monthly sales goals by providing detailed data analysis.
- Followed up on sales leads through outbound calling.
- Handled inbound telephone calls from interested customers.
- Maintained up-to-date knowledge of company products and services.
- Conducted calls to civilians for charity's
Pool Builder
Emerald Industries
Sippy Downs, Queensland
01.2020 - 05.2020
- Installed automated controls such as timers or chemical controllers according to manufacturer's instructions.
- Tended pumps, compressors or generators to provide power or heat or move materials.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Lubricated, cleaned or repaired machinery or equipment.
- Measured, marked or recorded openings or distances to construction layout areas.
Education
High School Diploma -
Meridan State College
Meridian Plains, QLD11-2019
Skills
- Team management
- Conflict resolution
- Customer service
- Crowd control
- Communication skills
- Relationship building
- Work prioritization
- Workforce management
- Employee onboarding
Certification
- Certificate II in Engineering
- Certificate III in Fitness
- Certificate I in Furnishing
- Certificate II in Security Operations
Timeline
Patrol Manager & Operations
Queensland Security
07.2024 - Current
Security Officer
Queensland Security
10.2022 - Current
Security Guard
Frontline Security Agency
01.2021 - 12.2022
Telemarketer
Clever Contacts
05.2020 - 09.2020
Pool Builder
Emerald Industries
01.2020 - 05.2020
High School Diploma -
Meridan State College
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