Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ethan Baker

Happy Valley,SA

Summary

Proven leader and efficient multitasker, adept in schedule management and customer service, significantly enhanced team performance at Coles Supermarket. Skilled in guest relations and problem-solving, consistently delivering on-site execution excellence. Expert in training new employees, fostering a positive and productive work environment. Trusted with confidential, important and valuable information and tasks.

Overview

5
5
years of professional experience

Work History

Event Manager / Assistant

Your Event Carts
03.2021 - Current
  • Set up and took down carts, coffee machines, fridge and freezer equipment, tables, platters, food and drinks.
  • Made and served coffees.
  • Served guests with various food and drinks.
  • Maintained the food and drink stock.
  • Maintained a clean and tidy set up area.

Duty Manager / Dairy Lead / Nightfill Team Member

Coles Supermarket
08.2020 - Current
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Trained in tobacco, returns, electric pallet jack usage and license to receive.
  • Trusted with store codes, keys, and computer logins.
  • Trained new dairy clerks on rotation systems, product management and customer service.
  • Supported store reputation for quality by adhering to strict food safety guidelines during daily operations.
  • Unloaded pallets and deliveries and organized products in warehouse.

Photographer Assistant / Photobooth Attendant

James Baker Photography
01.2020 - Current
  • Assisted at sport team photoshoots.
  • Helped line teams up, recorded names, took orders and processed sales.
  • Processed credit card sales over the phone and after hours, recording receipt numbers and completing order forms.
  • Set up and took down Photobooth equipment.
  • Assisted guests with the use of photobooth.
  • Maintained the prop box.
  • Maintained a clean and tidy set up area.


Education

Bachelor of Education (Secondary) -

Flinders University
Bedford Park, SA

SACE -

Woodcroft College
Morphett Vale, SA
12.2022

Skills

  • Guest Relations
  • Team leadership and supervision
  • On-site Execution
  • Schedule Management
  • Customer Service
  • Time Management
  • New Employee Training
  • Problem-Solving
  • Multitasking and Organization
  • Friendly and Positive
  • Outstanding communication skills

Accomplishments

Recognitions through Coles|MyThanks:

  • "Thank you for your hard work over Christmas." - 30 December 2022, Neal Lockwood, Dairy Manager.
  • "Thanks for your recent efforts in nightfill! Looking forward to seeing what the team can achieve over Christmas with your support!" - 22 November 2023, Eric Beard, Grocery Manager.
  • "Thank you for all the help in the kiosk and service in general, you are doing an incredible job and all of us really appreciate it!" - 13 February 2024, Robert Gamrat, Service 2IC.
  • "Ethan, on multiple occasions this week you have really stepped up as our caretaking duty manager, you have constructed sound solutions to complex problems and really impressed me with your initiative and leadership- well done and enjoy your well deserved holiday!!" - 22 February, Mel Carter, Store Support Manager.
  • "A big thank you for not missing a beat since your return from holiday and for doing an excellent job leading the dairy nightfill team." - 22 July 2024, Sudip Neupane, Dairy Manager.
  • "You're doing a great job once again taking on the Duty Manager role... Keep up the great work." - 31 July 2024, Eric Beard, Grocery Manager.

Timeline

Event Manager / Assistant

Your Event Carts
03.2021 - Current

Duty Manager / Dairy Lead / Nightfill Team Member

Coles Supermarket
08.2020 - Current

Photographer Assistant / Photobooth Attendant

James Baker Photography
01.2020 - Current

Bachelor of Education (Secondary) -

Flinders University

SACE -

Woodcroft College

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Ethan Baker