Ethan Barnett
North Ryde,NSW
Summary
Offering strong interpersonal skills and natural ability to connect with others, eager to learn and grow in sales environment. Brings foundational understanding of customer needs and buying behaviours, along with excellent communication and problem-solving abilities. Ready to use and develop negotiation and relationship-building skills in a sales role.
Overview
3
3
years of professional experience
Work History
Guest Service Associate
Timezone
08.2022 - 12.2023
- Delivered exceptional customer service in a fast-paced, entertainment-focused environment, ensuring guests had a positive and engaging experience.
- Promoted and upsold arcade games, ticket bundles, memberships, and special promotions, effectively increasing sales and customer retention.
- Developed strong communication and persuasion skills by interacting with diverse customers and tailoring recommendations based on their interests.
- Managed point-of-sale transactions efficiently, handling cash, card, and digital payments with accuracy and professionalism.
- Collaborated with team members to meet daily sales targets and optimize promotional strategies, enhancing both individual and team performance.
- Learned to identify customer needs quickly, building rapport and trust, which translated into improved conversion rates and repeat business.
- Gained experience in creating engaging experiences and demonstrating product value, a skill directly transferable to consultative selling and client relationship management.
- Taught me valuable skills that have translated into becoming a salesman.
Salesperson
The Great Tip Off
07.2024 - 09.2025
- Conducted high-volume outbound and inbound sales calls, effectively generating leads and closing deals over the phone.
- Built rapport with potential customers quickly, identifying their needs and tailoring product offerings to maximize sales conversions.
- Demonstrated strong persuasive communication and negotiation skills to consistently meet and exceed monthly sales targets.
- Maintained detailed records of customer interactions and sales activity in CRM systems, ensuring accurate reporting and follow-up.
- Developed strategies to overcome objections, turning hesitant prospects into satisfied customers.
- Collaborated with team members to optimize sales scripts and share best practices, improving overall team performance.
Table Games Dealer
The Star Casino
02.2024 - 09.2025
- Delivered exceptional customer service to high-value clients, building rapport and trust to enhance customer satisfaction and loyalty.
- Communicated complex game rules clearly and persuasively, demonstrating strong interpersonal and presentation skills.
- Managed high-pressure situations with professionalism, maintaining composure and attention to detail while handling large sums of money.
- Observed and responded to customer behavior, identifying opportunities to engage clients and encourage repeat participation.
- Promoted additional services and games in a subtle and persuasive manner, influencing customer decisions and enhancing revenue generation.
- Developed strong conflict resolution skills, ensuring customer issues were handled effectively and positively.
- Maintained accurate records of gameplay and transactions, demonstrating reliability, integrity, and attention to detail.
Education
High School Diploma -
Pittwater High School
Mona Vale, NSW12-2023
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Sales process
- Active listening
- Negotiation
- Complaint handling
- Up-selling
- Warm calling
Accomplishments
Completed certifications and courses in my own time to improve my sales skills and techniques. This includes the following:
- Sales Skills & Negotiation Skills - Selling Masterclass
- Reference: https://udemy-certificate.s3.amazonaws.com/image/UC-c8b57f4c-8873-4cd8-8ec1-bc16d8dc5038.jpg
Timeline
Salesperson
The Great Tip Off
07.2024 - 09.2025
Table Games Dealer
The Star Casino
02.2024 - 09.2025
Guest Service Associate
Timezone
08.2022 - 12.2023
High School Diploma -
Pittwater High School