Hi, I’m
ETHAN BETTS
Abbotsford,VIC
Summary
A retail professional with diverse experience in sales and customer service. Began career as a retail worker at Woolworths where responsibilities included inventory management, team collaboration and customer satisfaction. Progressed to a bar salesperson role where developed skills in connecting with customers, understanding their needs and closing sales.
Looked to broaden horizons in a different city, worked for for a marketing agency acquiring $72,750 for the client in a 4 month period. Returning to Melbourne to be closer to home again.
Additional experience as a computer retail technician, where expanded technical knowledge and provided troubleshooting and technical support to customers. Possess the skills and knowledge to provide excellent customer service, manage inventory and troubleshoot technical issues. It will be exciting to bring this experience to a new role and continue growth working in a team environment.
Overview
9
years of professional experience
Work History
Bua Group
Sales Consultant
02.2023 - 05.2023
Job overview
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment. Speaking to 80-120 people in a day.
Pastuso
Bar Salesperson
12.2021 - 01.2023
Job overview
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity monthly.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Woolworths
Grocery/Retail Team Member
02.2019 - 12.2021
Job overview
- Greeted customers, helped locate merchandise and suggested suitable options.
- Helped customers complete purchases, locate items and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Gremlin Computers Goulburn
Computer Retail / Technician
03.2014 - 11.2018
Job overview
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on PC's and Devices in relation to systems.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Set up and performed test activities.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Performed complex mechanical alignments and calibration of equipment to quality standards.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Implemented, configured and optimized safety standards.
- Assisted in developing specialized fixtures, test equipment and procedures for failure analysis.
Education
EVOLVE3, Melbourne, VIC
Certificate III from TRAIN THE TRAINER
07.2022
The National Theatre Drama School, St Kilda, VIC
Advanced Diploma from Acting
12.2021
Trinity Catholic College Goulburn, Goulburn NSW
Certificate II from Kitchen Operations
2017
TRINITY CATHOLIC COLLEGE, Goulburn
Higher School Certificate - Yr12
2017
University Overview
- Advanced English
- Certificate II Hospitality
- Visual Arts
- Music
- Mathematics; General
Allens Training PTY LTD, Goulburn, NSW
First Aid Certificate
05.2013
Skills
- Strong Communication and Interpersonal Skills
- Building Customer Loyalty
- Team Member Motivation
- Goal-Driven
- Energy and Physical Stamina
- Maintaining Clean & Efficient Work Areas
Timeline
Sales Consultant
Bua Group
02.2023 - 05.2023
Bar Salesperson
Pastuso
12.2021 - 01.2023
Grocery/Retail Team Member
Woolworths
02.2019 - 12.2021
Computer Retail / Technician
Gremlin Computers Goulburn
03.2014 - 11.2018
EVOLVE3
Certificate III from TRAIN THE TRAINER
The National Theatre Drama School
Advanced Diploma from Acting
Trinity Catholic College Goulburn
Certificate II from Kitchen Operations
TRINITY CATHOLIC COLLEGE
Higher School Certificate - Yr12
Allens Training PTY LTD
First Aid Certificate
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