Summary
Overview
Work History
Education
Skills
Portfolio
Timeline
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Ethan Brand

Forest Lodge,NSW

Summary

Creative Business Owner with exceptional background spent in Car Detailing. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Dependable Runner successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

4
4
years of professional experience

Work History

OWNER

CLEAN AUTO
09.2019 - Current
  • I created my own car wash and car detailing service and expanded over two years
  • I also created a client list of over 50 customers by using different sources of marketing
  • Over the two years I personally washed and detailed the cars, which took care, effort and time
  • I sprayed the car with cannon on the jet-washer, wiped the car with a mitt making sure there was no spec of dirt and finally I rinsed the car
  • When detailing, I would offer a range of different options such as; removing the current layer of wax and re-applying a new fresh layer
  • I also offered trim restoration, brake decontaminator, leather care, ceramic wax and a deep clean of the upholstery
  • I would also have to manage customers by arranging the date that I could wash the customers car
  • I would also sort price based on what size vehicle the customer had so that I wouldn't lose money and I would have to track revenue and costs
  • As well as stocking products to wash the customers car
  • I would also have to talk to customers on a one to one basis about how they were doing at the time
  • I would also have to talk about the different services I offered.

Runner

Fat Fish
02.2021 - 11.2023
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Provided excellent customer service while meeting challenging time goals.
  • Delivered the correct food items to tables according to the order documentation.
  • Ran errands for various employees throughout the company.
  • I worked efficiently under high pressure from higher managers and from high volumes of customers
  • Managed a small team of employees to deliver food to the correct customers by providing the food and drinks to give to them. This included quickly matching food to the correct order docket.
  • Monitored supplies of key inventory items.
  • Welcomed customers and provided outstanding customer service.
  • Cleared tables immediately after guests left in preparation for the next party.
  • Cultivated warm relationships with regular customers by remembering their names and how they like their food.
  • Cleaned and sanitized food preparation and serving areas.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Arranged tables and chairs for special occasions and events.
  • Assisted wait staff with timely food delivery and guest requests.
  • Established rapport with customers by providing friendly and attentive service.
  • Addressed customer complaints and inquiries to verify satisfaction.

Education

HARRIS ACADEMY
01.2019

High School Diploma -

SYDNEY SECONDARY COLLEGE
12.2023

SYDNEY SECONDARY COLLEGE
01.2021

Skills

  • Customers regulations
  • Organisation
  • Hard worker
  • Detail oriented
  • Adobe programs (Illustrator, Photoshop, Premier Pro)
  • Software development
  • Website development
  • Project Estimating
  • Budget Development
  • Client Service
  • Small Business Operations
  • Business Planning
  • Business Launch
  • Customer Relations
  • Verbal and Written Communication
  • Sales Leadership
  • Marketing
  • Financial Management
  • Financial Planning
  • Cost Reduction
  • Product Deliveries
  • Heavy Lifting
  • Order Accuracy
  • Customer Service
  • Menu Memorization
  • Food Delivery
  • Table Setting
  • Kitchen Support
  • Valid Driver's License
  • Food Preparation
  • Cleaning and Sanitizing
  • Time Management
  • Performance Improvement
  • Anticipating Customer Needs
  • Meal Delivery
  • Effective Multitasking

Portfolio

Clean Auto, https://instagram.com/p/CX4yPIhhS6b/

Timeline

Runner

Fat Fish
02.2021 - 11.2023

OWNER

CLEAN AUTO
09.2019 - Current

HARRIS ACADEMY

High School Diploma -

SYDNEY SECONDARY COLLEGE

SYDNEY SECONDARY COLLEGE

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