Ethan Cappello
Mandurah
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
8055
8055
years of post-secondary education
Work History
Supervisor
Specsavers
Lakelands
02.2024 - Current
- Supervised daily operations and ensured adherence to company policies.
- Trained and mentored staff to enhance customer service skills.
- Managed inventory levels and coordinated stock replenishment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Resolved customer inquiries and complaints promptly and professionally.
- Performing health fund Audits
CSSD Technician
South Perth Hospital
Perth
06.2023 - 02.2024
- Sterilized surgical instruments following hospital protocols and safety standards.
- Maintained inventory of sterile supplies and equipment for surgical procedures.
- Operated autoclaves and other sterilization equipment efficiently and safely.
- Assisted in training new staff on sterilization techniques and hospital policies.
- Monitored the cleaning process of instruments to ensure compliance with regulations.
- Collaborated with surgical teams to understand specific instrument needs for procedures.
- Conducted regular quality checks on sterilized items before distribution to operating rooms.
- Implemented best practices for waste management in the CSSD department.
- Maintained a clean work environment by adhering to infection control policies and procedures.
- Collaborated closely with colleagues across departments on new initiatives or projects that impacted CSSD Technician workflow.
- Maintained and updated inventory of sterilized items, ensuring supplies were available as required.
- Assisted in maintaining a safe work environment by adhering to OSHA standards.
- Responded promptly to customer inquiries regarding product availability or status updates.
- Assisted with daily operations including loading and unloading carts, stocking shelves and restocking storage areas with clean supplies.
- Assembled and wrapped trays of instruments for operating rooms and clinics.
- Checked sterile supplies to detect outdated materials.
- Rotated stock to maintain uninterrupted supply support for assigned areas.
FIFO Utility
Compass Group
Perth
01.2023 - 06.2023
- Ensured that all safety regulations were followed while performing housekeeping duties.
- Performed housekeeping duties to keep facilities clean and neat.
- Supervised housekeeping activities such as laundry processing, room cleaning and stocking supplies.
- Performed light housekeeping duties including laundry, changing linens, vacuuming and dusting.
Sales Assistant
Smokemart
11.2022 - 01.2023
- Assisted customers with product selection and recommendations.
- Processed sales transactions using point-of-sale systems.
- Maintained store cleanliness and organized merchandise displays.
- Handled customer inquiries and resolved issues effectively.
- Collaborated with team members to ensure efficient store operations.
- Monitored inventory levels and restocked products as needed.
- Educated customers on promotions and loyalty programs available.
- Supported visual merchandising efforts to enhance store presentation.
Console Operator / Nightshift
7 Eleven
03.2022 - 08.2022
- Operated cash register and processed customer transactions efficiently.
- Managed inventory levels and restocked shelves as needed.
- Provided exceptional customer service by addressing inquiries and concerns.
- Maintained a clean and organized store environment for customers.
- Assisted in training new employees on operational procedures.
- Monitored product expiration dates and removed outdated items promptly.
- Followed safety protocols to ensure a secure shopping experience for customers.
- Performed routine maintenance on the all equipment including cleaning and inspecting components.
- Monitored for alarms and system performance issues.
- Completed day-to-day duties accurately and efficiently.
Retail Sales Assistant/Warehouse Assistant
Retail Adult Store
08.2021 - 03.2022
- End-of-day reporting and daily banking
- Data entry of client's details
- Preparation of shop floor and stock
- Billing & booking of private shows
- Outgoing and incoming mail
- Use of MYOB software
- Using merchandising skills and creativity to create effective window displays and shop floor displays
- Answering and directing phone calls and all customer enquiries
- All day-to-day operations of the store
- Working within the warehouse picking replenishment stock for stores
- Working across 4 stores
Medical Administration
Sonic Health Plus
12.2020 - 06.2021
- End of day reporting, medicare batching and daily banking
- Data entry of clients personal details and billing details, company details and company billing details
- Preparation of daily occupational health documentation
- Billing of private and company occupational health appointments, general practitioner appointments and worker's compensation appointments
- Booking and rescheduling of occupational health appointments, general practitioner appointments, treatment room appointments and workers compensation appointments
- Outgoing and incoming mail
- Use of Best Practice software
- Use of Clarity software
- Minimal experience in drug testing and lung capacity testing
- Answering and directing phone calls and all patient enquiries
Store Manager
Florentine Eyewear
12.2018 - 12.2020
- Administrative operations including hiring, firing, associate reviews, training objectives and management team meetings
- Preparing all staff rosters
- Overseeing a clean and customer-friendly retail showroom
- Managing all inventory (Over 6000 units of stock)
- Recruiting educated staff to meet company guidelines and policies
- Overseeing all staff members, including submitting timesheets
- Completing the company banking including insurance and billing
- Meeting with sales representatives from various manufacturers to discuss marketing, current available stock and discontinued stock and training for staff
Clinical Coordinator
Specsavers
Warwick
01.2017 - 12.2018
- Reporting of all Department of Veteran Affairs appointments
- Management of Ocular Coherence Tomography
- Filing and management of all Ophthalmologist referrals
- Daily management of all Optical Assistants
- Management of all outgoing and incoming mail
- Rescheduling and confirming all appointments
- Medicare reporting and submissions
- All operations of equipment including ZEISS equipment
- All other duties as mentioned in other Optical Assistant duties
Optical Assistant
Specsavers
Moonee Ponds
06.2016 - 01.2017
- Conducting all pretesting for eye tests
- Dispense contact lenses accordingly and teach customers how to insert
- Processing all Medicare and healthcare fund claims
- Preparation of all clinical areas for the Optometrist
- Efficiently booking eye checks and general health checks
- Training all new staff to adhere to Specsavers Guidelines
- Dispense and fit glasses accordingly and alter as required
- General filing, cleaning and tidying of the store
- Completing daily banking and any store credits needed
- Completing Health Care fund audits
- All other duties as mentioned in other Optical Assistant duties
Optical Assistant
Specsavers
Mandurah
02.2014 - 06.2016
- Explore customer needs thoroughly
- Have great treatment knowledge
- Analyze prescriptions accurately and dispense lenses accordingly
- Ensure collections are conducted in a professional manner
- Assist customers in finding the perfect frame
- Have good product knowledge of all brands
- Understand visual perception and basic visual defects
- Adhere to Specsavers customer service standards
Layby Assistant
Target
Mandurah
01.2010 - 01.2012
- Processing laybys for clients
- Training and supervision of new staff members
- Resolving any complaints
- Maintaining fitting rooms
- Monitoring supply reports
Sales Assistant
Hungry Jacks
Mandurah
01.2009 - 01.2010
- Operating the drive thru
- Taking and inputting customers' orders
- Resolving any complaints
- Handling cash and eftpos machines
Education
Cert III In Sterilisation services -
Mandurah Catholic College -
Mandurah Catholic College
Cert III in General Education for Adults -
Cert III in Hospitality - Food and beverage service, Event Management
Challenger Tafe
Skills
- Customer service
- Inventory management
- Quality assurance
- Time management
- Attention to detail
References
- Stephanie Tarrant, Personal Reference / previous colleague at Sonic Health Plus, 0407 894 004
- Norton Bowing, Warehouse Supervisor, 0413 767 758
Personal Information
Date of Birth: 08/29/94
Timeline
Supervisor
Specsavers
02.2024 - Current
CSSD Technician
South Perth Hospital
06.2023 - 02.2024
FIFO Utility
Compass Group
01.2023 - 06.2023
Sales Assistant
Smokemart
11.2022 - 01.2023
Console Operator / Nightshift
7 Eleven
03.2022 - 08.2022
Retail Sales Assistant/Warehouse Assistant
Retail Adult Store
08.2021 - 03.2022
Medical Administration
Sonic Health Plus
12.2020 - 06.2021
Store Manager
Florentine Eyewear
12.2018 - 12.2020
Clinical Coordinator
Specsavers
01.2017 - 12.2018
Optical Assistant
Specsavers
06.2016 - 01.2017
Optical Assistant
Specsavers
02.2014 - 06.2016
Layby Assistant
Target
01.2010 - 01.2012
Sales Assistant
Hungry Jacks
01.2009 - 01.2010
Cert III In Sterilisation services -
Mandurah Catholic College -
Mandurah Catholic College
Cert III in General Education for Adults -
Cert III in Hospitality - Food and beverage service, Event Management
Challenger Tafe