Ethan Carter
Coffs Harbour,NSW
Summary
Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
4
4
years of professional experience
Work History
Bar Supervisor
The Hoey Moey
Coffs Harbour, NSW
09.2023 - 01.2024
- Delegated work to staff, setting priorities and goals.
- Counted registered, resolved discrepancies and prepared daily deposits.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Restocked beer and liquor regularly and after special events.
- Supervised daily operations of the bar including opening and closing procedures.
- Ensured compliance with all local laws regarding alcoholic beverages and tobacco products.
- Poured wine, beer and cocktails for patrons.
Bar Supervisor
The Coast Hotel
07.2022 - 05.2023
- Completed bar opening and closing procedures.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Checked ID cards and verified bar guests were of legal age.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Bartender
The Hoey Moey
03.2021 - 06.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
Sales Assistant
Dan Murphys - Part Of The Woolworths Group
03.2020 - 12.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Promoted and Upsold variety of beverages with increased product knowledge.
Education
Year 10 Certificate -
Orara High School
Coffs Harbour, NSWSkills
- Skilled in Mediation
- Calm and Pleasant Demeanor
- Compliance Requirements
- Staff Training
- Cash Register Counting
- Dining Area Cleaning Supervision
- Safety Awareness
- POS Terminal Operation
- Wine and Liquor Expertise
- Issue Resolution
- Waste Procedures Establishment
- Food and Beverage Management
Timeline
Bar Supervisor
The Hoey Moey
09.2023 - 01.2024
Bar Supervisor
The Coast Hotel
07.2022 - 05.2023
Bartender
The Hoey Moey
03.2021 - 06.2022
Sales Assistant
Dan Murphys - Part Of The Woolworths Group
03.2020 - 12.2021
Year 10 Certificate -
Orara High School
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