Ethan Craig
Kanwal,Australia
Summary
Dynamic professional with extensive experience at Agrana Fruits and Domino’s Pizza, specializing in customer service and team leadership. Demonstrated expertise in optimizing production efficiency while upholding quality control standards. Proficient in POS management and adept in high-pressure environments, consistently achieving outstanding results and promoting teamwork among colleagues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Delivery Driver
Uber Eats
Kanwal, Nsw
06.2025 - Current
- Delivered packages to customers ensuring timely and accurate service.
- Navigated routes efficiently using GPS technology for optimal delivery.
- Loaded and unloaded items carefully to prevent damage during transport.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Followed safety protocols to ensure secure handling of packages during delivery.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Received daily delivery instructions and route assignments from dispatch.
Factory Hand
Agrana Fruits
09.2024 - 05.2025
- Assisted in food production and packing in a high-volume warehouse environment
- Maintained quality control standards and followed strict hygiene and safety protocols
- Worked effectively in a team to meet daily production targets and deadlines
- Operated machinery and performed routine cleaning tasks to support workflow
- Operated machinery to process fruit products efficiently and safely.
- Maintained cleanliness and organization of work areas and equipment.
- Assisted in the packing and labeling of finished products for shipment.
- Monitored production lines for quality control and compliance with standards.
- Collaborated with team members to ensure smooth workflow and communication.
- Loaded raw materials into machines for processing according to schedules.
Shift Runner
Domino’s Pizza
Charmhaven
04.2023 - 09.2024
- Led shift operations, managing staff, deliveries, and store presentation
- Trained team members on procedures, stock handling, and customer service
- Solved issues on the fly and ensured smooth performance during peak times
- Supervised team members during peak hours to ensure efficient service.
- Monitored food safety practices to maintain a clean work environment.
- Coordinated delivery schedules to optimize route efficiency for drivers.
- Prepared and cooked menu items according to company recipes and guidelines.
- Implemented daily cleaning routines to uphold sanitation standards in the kitchen.
Delivery Expert
Domino’s Pizza
Lake Haven & Charmhaven
07.2021 - 04.2023
- Delivered orders promptly and safely, providing friendly and reliable service
- Supported in-store operations including prep, cleaning, and restocking
- Managed customer concerns with professionalism and clarity
- Communicated effectively with customers to confirm order details and address concerns.
- Managed cash transactions accurately during deliveries and ensured proper documentation.
- Collaborated with team members to optimize delivery routes for efficiency.
- Assisted in training new delivery staff on company procedures and best practices.
- Interacted with customers on phone and in-person.
- Collected payments in cash, check, and credit card.
Customer Service Representative
Red Rooster
Lake Haven
11.2019 - 03.2020
- Assisted customers with orders and product info
- Maintained hygiene and food prep standards
- Handled POS transactions and balanced registers
- Collaborated with team members to maintain store organization and cleanliness.
- Handled customer complaints with empathy and professionalism in high-pressure situations.
- Implemented feedback mechanisms to improve service delivery standards.
- Assisted customers with inquiries and resolved issues promptly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Mackillop Catholic College
Warnervale, NSW11-2021
Skills
- Customer service expertise
- Product knowledge
- POS and cash management
- Inventory control
- Team leadership
- Adaptability in fast-paced environments
- Quality control
- Food safety
- Machine operation
- Production efficiency
- Package handling
- Vehicle maintenance
- Route optimization
- GPS navigation
- Problem solving
- Conflict resolution
- Instruction training
- Safety compliance
- Effective communication
- Multitasking and organization
- Traffic laws
- Local routes
- Safe driving
- Responsible driver
Certification
- Responsible Service of Alcohol (RSA)
- Responsible Conduct of Gambling (RCG)
Hobbies and Interests
Gaming and tech trends – always researching new consoles, devices, and titles, hands-on work – enjoys physically active roles and problem-solving tasks, team success – values cooperation, communication, and shared goals
References
References available upon request.
Timeline
Delivery Driver
Uber Eats
06.2025 - Current
Factory Hand
Agrana Fruits
09.2024 - 05.2025
Shift Runner
Domino’s Pizza
04.2023 - 09.2024
Delivery Expert
Domino’s Pizza
07.2021 - 04.2023
Customer Service Representative
Red Rooster
11.2019 - 03.2020
High School Diploma -
Mackillop Catholic College
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