Ethan Fraser
Murarrie,QLD
Summary
Results-driven Shift Leader with a proven track record at Guzman Y Gomez, excelling in organisational management and team training. Recognized for outstanding customer service and awarded "Employee of the Month" three times consecutively as crew member. Skilled in performance evaluation and shift scheduling, fostering a motivated and efficient work environment.
Overview
3
3
years of professional experience
Work History
Shift Leader
Guzman Y Gomez
01.2025 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enforced company policies and regulations with employees.
Crew Member
Guzman Y Gomez
04.2023 - 01.2025
- Was awarded "Employee of the month" three months consecutively
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
Team Member
Pinkey's Convenience Store
09.2022 - 04.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Bachelor of Humanities/ Laws (Honours) - Law
University of Queensland
Brisbane, QLD11-2029
Graduated -
St Joseph's College, Gregory Terrace
Brisbane11-2024
Skills
- Complaint resolution
- Shift scheduling
- Technical support
- Organisational Management
- Performance evaluation
- Recruiting and interviewing
- Orientation and training
- Strong verbal and written communication
Timeline
Shift Leader
Guzman Y Gomez
01.2025 - Current
Crew Member
Guzman Y Gomez
04.2023 - 01.2025
Team Member
Pinkey's Convenience Store
09.2022 - 04.2023
Bachelor of Humanities/ Laws (Honours) - Law
University of Queensland
Graduated -
St Joseph's College, Gregory Terrace
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