Ethan Harris
Brisbane
Summary
Knowledgeable Leasing Agent with proven background in leasing properties and maintaining high occupancy rates. Successfully managed tenant relations and lease negotiations, contributing to tenant satisfaction and retention. Demonstrated strong communication and organizational skills.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Place Ascot
02.2024 - Current
- Built relationships with prospective buyers and vendors to encourage repeat business.
- Answered prospective buyers questions about property related features.
- Provided positive first impressions to welcome buyers, and potential vendors at open homes.
- Boosted vendor satisfaction levels through exceptional service, addressing concerns promptly and providing on the ground support for them and their property.
- Solved buyer challenges by offering relevant information and services.
- Collaborated with team members to improve overall team rapport, by sharing best practices, and offering support as needed.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Generated high-quality leads by utilizing various prospecting tools such as MRI VaultRE, Price Finder and ID4ME.
Leasing Agent
Place Ascot and Nundah
05.2023 - 02.2024
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Managing application paperwork and conducting background checks.
- Toured property with prospective tenants and provided information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Conducted thorough market research to ensure competitive pricing strategies that attracted potential renters.
- Managed all enquires and provided weekly engagement data to all landlords we were servicing.
- Ran daily meetings with property management team, discussing applications, viewing inspections and any upcoming property matters.
Auction Associate
Place Estate Agents
06.2021 - 05.2023
- Increased customer satisfaction by providing exceptional service at all times.
- Established strong relationships with sales agents and prospective buyers, facilitating effective communication across departments and teams.
- Managed a diverse team, fostering an inclusive work environment that encouraged collaboration and innovation.
- Would actively register bidders, and run the auction call form.
- Enhanced brand visibility, orchestrating participation in auction events and conferences.
- Created inviting environment for auction attendees by maintaining excellent customer service.
- Prepared auction contracts and team roster.
- Maintained auction vehicles both mechanically and ensured they were presentable for any upcoming auction events.
Education
Certificate IV in Real Estate Practices
REIQ
06-2023
High School Diploma -
Churchie
Brisbane, QLD11-2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Verbal/written communication
- Meeting deadlines
- Upselling
Certification
- Sale RegistrationCertificate
Timeline
Sales Associate
Place Ascot
02.2024 - Current
Leasing Agent
Place Ascot and Nundah
05.2023 - 02.2024
Auction Associate
Place Estate Agents
06.2021 - 05.2023
Certificate IV in Real Estate Practices
REIQ
High School Diploma -
Churchie
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