Ethan Healy
Currambine,Australia
Summary
Dynamic leader and proficient in Microsoft Office, with a proven track record at PayPal for exceeding targets through teamwork and collaboration. Skilled in managing diverse teams and streamlining operations, I excel in fast-paced environments, consistently achieving and surpassing goals with a focus on efficiency and safety.
Overview
11
11
years of professional experience
Work History
Team Leader / Machine Operator
Keelings
Dublin, Ireland
09.2024 - 01.2025
- Managing a team of 10 people & run daily team meetings
- Check staff member attendance and record on system
- Highlight any issues or concerns with team members
- Motivating team members to achieve set targets
- Providing support to the team
- Liaising closely with the Category Leader and Production Manager
- Ensure staff are set up and ready to begin production
- Check system for production details and communicate to the team
- Scanning and imputing material details into the system
- Printing pallet information and ensuring the label matches the items on each pallet
- Sign off on the release of pallets after Quality Control checks have passed
- Record any wasted materials
Machine Operator
Keelings
Dublin, Ireland
08.2024 - 09.2024
- Completed daily tests on the machine
- Check machine for issues
- Order required materials, boxes, and pallets & Input order information onto the system
- Commence startup procedure
- Monitor machine for any issues that may arise & fix any issues
- Track net weight for the production and advise general operatives on the team of any changes needed
- Assist with transport of any materials, tools, and equipment
- Preparing work area, ensuring the area is safe and free of any hazards
- Drilling holes, connecting lights and other ad hoc duties
- Measuring and cutting wire
- Cleaning the area when the work has been completed
- Follow all safety protocols and guidelines
General Operative
Healy Electrical
Dublin, Ireland
06.2023 - 08.2024
- Assist with transport of any materials, tools, and equipment
- Preparing work area, ensuring the area is safe and free of any hazards
- Drilling holes, connecting lights and other ad hoc duties
- Measuring and cutting wire
- Cleaning the area when the work has been completed
- Follow all safety protocols and guidelines
PayPal Working Capital & PayPal Pay in 3
PayPal
Dublin, Ireland
05.2020 - 07.2022
- Dealing with inbound and outbound calls
- Assisting Customers with any queries or concerns they may have with their Working Capital advance
- Being a good listener
- Showing empathy and understanding
- Helping Customers to create a plan for future payments
- Advising the Customer of the risks due to late or non-payment
- Ensuring compliance with data protection on every call
- Proficient in Argus and Osprey systems
- Working towards meeting and exceeding individual targets
- Working on my own initiative and as part of a team
Credit Collections Specialist
PayPal
Dublin, Ireland
03.2020 - 05.2020
- Helping the Credit Collections team during the working from home transition
- Dealing with inbound and outbound calls
- Assisting Customers with queries or concerns they may have with their PayPal credit
- Being a good listener
- Showing empathy and understanding
- Discussing the Customer’s income and expenditure to create a plan for future payments
- Advising the Customer of the risks due to late or non-payment
- Ensuring compliance with data protection on every call
- Proficient in Tsys and Roca systems
- Working towards meeting and exceeding individual targets
- Working on my own initiative and as part of a team
Collections Specialist – Negative Balance
PayPal
Dublin, Ireland
01.2020 - 03.2020
- Dealing with inbound and outbound calls
- Responding to Customer emails
- Assisting Customers with queries they may have in relation to their negative balance
- Being a good listener
- Showing empathy and understanding
- Ensuring compliance with data protection on every call and every email
- Proficient in Admin Tool and GCP systems
- Working towards meeting and exceeding individual targets
- Working on my own initiative and as part of a team
Utility Worker
Sodexo
Ballycoolin Bus. Pk, Ireland
09.2019 - 01.2020
- Industrial cleaning
- Unloading pallets & Heavy Lifting
- Kitchenhand
- Stock taking
- Ensure health and safety standards are met
- Ensure food safety and hygiene standards are met
- Shift work
Claims Handler
XS Direct Insurance
Dublin, Ireland
04.2018 - 08.2019
- Proactively manage a portfolio of Motor Claims and Personal Injury Claims from first notification through to settlement
- Valuing claims, assessing quantum, setting reserves, and making settlement offers
- Reviewing all aspects of claims reserves, valuing medical reports, instructing medical experts
- Maintaining internal systems and adhering to insurance processes/practices such as Data Protection/CPC
- Investigating all aspects of indemnity including potential fraud and liability issues
- Working on own initiative and as part of a team
- Ensuring monthly closure targets are met consistently
- Managing a high workload and ensuring that files are accurate and up to date
Administrator
XS Direct Insurance
Dublin, Ireland
07.2017 - 04.2018
- Answering telephone calls & transferring the call to the correct team
- Confirming bank account details with Third Parties to ensure payments were made to the correct payee
- Dealing with internal and external post, scanning the items to the correct file handler
- Looking after the claims inbox for UK Claims and distributing to the correct file handler
General Operative
Healy Electrical
Dublin, Ireland
06.2014 - 08.2016
- Helping to carry the necessary equipment and tools to the work area
- Ensuring the area is safe and free of any hazards
- Cleaning the area when the work has been completed
- On the job training and ad hoc duties
Education
Leaving Certificate -
Colaiste Pobail Rathcairn
01.2017
Junior Certificate -
Colaiste Pobail Rathcairn
01.2014
Skills
- CPR-AED Certified
- Safe Pass course
- Experienced in Manual Handling Safety Practices
- PayPal Pay In 3 system
- Fluent in Irish
- First aid course
- Game Programming Expertise
- Proficient in Microsoft Office
- Insurance Exams
- Teamwork and collaboration
Accomplishments
- CPR-AED Certified
- Promoted to Machine Operator one week after joining Keelings, then promoted to Team Lead/ Machine Operator the following month.
- Completed Safe Pass course.
- Completed Manual Handling Training.
- Chosen to be one of the first two agents to work on PayPal’s new Pay In 3 system.
- Fluent in Irish.
- Completed a first aid course.
- Completed an online computer course on game development.
- Promoted from an Administrator to a Claims handler for XS Direct within 9 months.
- Proficient in Microsoft Office.
- Completed Insurance Exams.
Hobbies and Interests
- Swimming
- Going to the gym
- Kickboxing
- Strong interest in computers and technology
- Traveling and learning about different cultures
References
- Keelings, 01 6970179
- David Healy, Healy Electrical, 087 2348148
- Gerard Cunningham, Paypal, 087 7936230
- Jennifer Dore, Paypal, 087 7144013
- Yannis Tsalkitzis, Sodexo, 087 1163048
- Jennifer DeMange, XS Direct, 0852822488
Personal Information
Date of Birth: 05/28/99
Timeline
Team Leader / Machine Operator
Keelings
09.2024 - 01.2025
Machine Operator
Keelings
08.2024 - 09.2024
General Operative
Healy Electrical
06.2023 - 08.2024
PayPal Working Capital & PayPal Pay in 3
PayPal
05.2020 - 07.2022
Credit Collections Specialist
PayPal
03.2020 - 05.2020
Collections Specialist – Negative Balance
PayPal
01.2020 - 03.2020
Utility Worker
Sodexo
09.2019 - 01.2020
Claims Handler
XS Direct Insurance
04.2018 - 08.2019
Administrator
XS Direct Insurance
07.2017 - 04.2018
General Operative
Healy Electrical
06.2014 - 08.2016
Leaving Certificate -
Colaiste Pobail Rathcairn
Junior Certificate -
Colaiste Pobail Rathcairn
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