Matej Bilicich
Carnarvon
Summary
Proven Box Machine Operator at Carnarvon Growers Association, I leveraged precision measurement and efficient communication to enhance production efficiency and foster teamwork. Demonstrated exceptional problem-solving abilities, improving operational efficiency without compromising safety. Achieved notable advancements in box-making technology application, underscoring a strong work ethic and commitment to continuous improvement.
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
3
3
years of professional experience
Work History
Box Machine Operator
Carnarvon Growers Association
09.2024 - 01.2025
- Enhanced production efficiency by performing routine maintenance on box machines and troubleshooting issues.
- Stayed current on industry trends and advancements in box-making technology, applying new techniques or best practices to enhance overall operational efficiency.
- Prepared products for shipment by packing items according to order sheet.
- Maintained accurate records of production data, tracking completed orders and machine performance metrics for management review.
- Demonstrated strong problem-solving skills when faced with complex equipment malfunctions or challenging job parameters, enabling swift resolutions with minimal impact on production timelines.
- Assisted in training new Box Machine Operators, sharing expertise and best practices for efficient operations.
- Improved safety measures within the workplace by adhering to company policies and maintaining a clean work environment.
- Promoted a positive work culture among colleagues by fostering open communication channels and supporting teamwork initiatives.
- Complied with company and OSHA safety rules and regulations.
- Lifted tote boxes of finished cartons and dumped cartons into feed hoppers.
Labourer
Norwest Project Solutions
08.2024 - 09.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
Customer Service Representative
McDonald's
01.2022 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
Carnarvon Community College
12-2026
Skills
- Production monitoring
- Stress tolerance
- Efficient communication
- Precision measurement
- Strong work ethic
- Good communication
- Teamwork and collaboration
- Workplace safety
- Power and hand tools
- Heavy lifting
- Machinery cleaning
- Machinery operation
Languages
Croatian
Native or Bilingual
Interests
- Enjoy participating in basketball for overall physical and mental well-being
- Cooking
- Music
- Gym Workouts
- Youth Development Programs
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Woodworking
- Crafting and DIY Projects
- Camping
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Box Machine Operator
Carnarvon Growers Association
09.2024 - 01.2025
Labourer
Norwest Project Solutions
08.2024 - 09.2024
Customer Service Representative
McDonald's
01.2022 - 07.2024
High School Diploma -
Carnarvon Community College
Similar Profiles
TIFFANY CONROYTIFFANY CONROY
Independent Contractor at Growers AssociationIndependent Contractor at Growers Association
Cameron OttoCameron Otto
Scale Technician at Central California Almond Growers AssociationScale Technician at Central California Almond Growers Association
HARIET MBINYA MUTISOHARIET MBINYA MUTISO
Agribusiness Coordinator at CERAL GROWERS ASSOCIATIONAgribusiness Coordinator at CERAL GROWERS ASSOCIATION