Ethan Jeffery

· detail-oriented and highly organised individual with two year’s hospitality experience, including bar operations, gaming services, and inventory management. Skilled in customer service, cash handling, record keeping, compliance monitoring and problem-solving. Adept at maintaining accurate documentation, handling high pressure situations, and ensuring smooth day-to-day operations. Seeking to transition into an administrative role where I can apply my strong organisation and communication skills.

· Customer service and communication

· Provided excellent customer service by welcoming guests, managing enquiries, and ensuring a positive experience.

· Handled customer concerns professionally including enforcing responsible service of alcohol policies

· Cash handling and financial assurance

· Processed cash transactions, including counting, balancing and handling large sums of money

· Conducted bank transfers and payouts for large gaming wins, ensuring assurance and compliance with the club’s policies

· Balanced daily earnings and prepared financial records at the end of each shift

· Administration and record-keeping

· Maintained logs of customer incidents, responsible service actions and machine maintenance

· Documented stock movements between storage and bar areas to ensure inventory accuracy.

· Monitored and reported gaming activity for compliance with regulations, including identifying potential problem gambling behaviours

· Inventory and Operations management

· Managed stock levels, restocked bar supplies and handled vendor deliveries

· Tracked and reported discrepancies in stock levels to supervisors

· Maintained and repaired bar and gaming equipment, ensuring smooth operations

· Managed cellar operations, including keg changes, equipment maintenance and venue cleanliness

· Opening and closing the centre

· Balancing the till at the end of the working day

· Managing all aspects of the kiosk, including barista services, maintaining stock, serving customers

· Responding to email and telephone enquiries regarding the range of services available at the Centare Tennis Centre, including booking courts, adult and junior coaching, opening times, fees, equipment hire, tournaments and events as well as social leagues

· Managing court bookings including making court booking across four indoor, nine outdoor and 12 clay courts to optimise court availability and ensuring courts are vacated aft eh hir period expired

· Maintaining a positive and welcoming front of house environment

· Hiring out tennis equipment

· Maintaining a clean café facilities

· Maintaining calm and efficient service delivery during peak periods (Such as during tournaments and events)

· Resolving a range of customer issues