Summary
Overview
Work History
Education
Skills
Timeline
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Ethan King

Wollongong

Summary

Experienced retail and operations manager with over 10 years in the pawnbroking and personal finance industry. Proven track record in managing multi-site teams, driving store performance, and delivering exceptional customer service in fast-paced, high-volume environments. Skilled in financial assessment, jewellery evaluation, team training, and conflict resolution. Known for strong leadership, operational efficiency, and a hands-on approach to staff development and customer engagement.

Overview

11
11
years of professional experience

Work History

Operations Manager

Cash Savvy
11.2022 - Current
  • Oversee operations of two retail locations, ensuring consistency and efficiency across both Wollongong and Warrawong branches.
  • Manage a team of 10+ employees, including scheduling, training, and performance oversight.
  • Conduct regular store visits to monitor compliance, performance, and customer service standards.
  • Run regular staff meetings to align teams, address challenges, and communicate goals.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Prepare and manage rosters to ensure optimal staffing coverage and productivity.
  • Responsible for store budgeting, including profit/loss tracking and financial reporting.
  • Coordinate store repairs, maintenance, and daily banking operations.
  • Price jewellery and evaluate general goods for purchase or as collateral for loans.
  • Provide customer loans and facilitate the buying/selling of second-hand goods.
  • Maintain high standards of professionalism, compliance, and team development.

Store Manager

Cash Converters
06.2019 - 11.2022
  • Promoted to Store Manager in June 2021 after serving as Personal Finance Manager from December 2020.
  • Managed all day-to-day operations of the Corrimal branch, including team leadership and financial oversight.
  • Conducted customer banking assessments and facilitated responsible lending in compliance with company policies.
  • Oversaw store budgets, profit/loss analysis, and implemented strategies to optimize financial performance.
  • Trained and developed new staff, fostering a strong team culture and ensuring adherence to procedures.
  • Evaluated jewellery and general merchandise for purchase or loan purposes, maintaining valuation accuracy.
  • Responsible for opening and closing procedures, daily operations, and delivering consistent customer service.
  • Provided personal loans and facilitated second-hand goods transactions with transparency and care.

Pawn Broker / Sales Associate (2IC)

Aceben Loan Office
07.2014 - 12.2018
  • Evaluated jewellery and general goods to provide secured loans or purchase items, ensuring fair and accurate assessments.
  • Worked in a high-volume retail and finance environment, maintaining professionalism and effectively diffusing difficult customer situations.
  • Managed daily store operations, including opening/closing procedures, balancing tills, and completing all necessary loan and sales documentation.
  • Promoted to 2IC (Second-in-Charge) at the Rockdale location in October 2016; served as acting manager when required.
  • Set up and maintained jewellery displays, ensuring high visual standards and accurate pricing.
  • Operated and managed the company’s eBay store, consistently generating over $40,000 in monthly online sales through effective listings and customer service.
  • Provided consistent support to the store manager and contributed to staff coordination and training.

Education

TEST & TAGGING -

NSW ELECTRICAL
07-2022

Responsible Lending Conduct ASIC - Responsible Lending Conduct

AAMC
04-2022

DIAMOND ESSENTIALS -

GEMOLOGICAL INSTITUTE OF AMERICA (GIA)
01-2017

High School Diploma -

Heathcote High School
12-2012

Skills

  • Store & Operations Management: Experienced in managing single and multi-store operations, overseeing daily tasks, budgeting, staff training, and performance management
  • Team Leadership: Skilled in leading teams of 10 staff, running team meetings, and developing a high-performing and customer-focused culture
  • Pawn Broking & Personal Finance: Proficient in evaluating jewellery and general goods, conducting financial assessments, and providing regulated personal loans
  • Sales & eCommerce: Successfully ran an online eBay store generating over $40,000/month in sales, with strong skills in product listing, pricing, and customer communication
  • Training & Staff Development: Experienced in onboarding and mentoring new staff, promoting compliance and service standards
  • Technology & Design: Intermediate proficiency in computers and graphic design, with familiarity in POS systems, spreadsheets, and digital tools

Timeline

Operations Manager

Cash Savvy
11.2022 - Current

Store Manager

Cash Converters
06.2019 - 11.2022

Pawn Broker / Sales Associate (2IC)

Aceben Loan Office
07.2014 - 12.2018

TEST & TAGGING -

NSW ELECTRICAL

Responsible Lending Conduct ASIC - Responsible Lending Conduct

AAMC

DIAMOND ESSENTIALS -

GEMOLOGICAL INSTITUTE OF AMERICA (GIA)

High School Diploma -

Heathcote High School

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