Ethan King
Wollongong
Summary
Experienced retail and operations manager with over 10 years in the pawnbroking and personal finance industry. Proven track record in managing multi-site teams, driving store performance, and delivering exceptional customer service in fast-paced, high-volume environments. Skilled in financial assessment, jewellery evaluation, team training, and conflict resolution. Known for strong leadership, operational efficiency, and a hands-on approach to staff development and customer engagement.
Overview
11
11
years of professional experience
Work History
Operations Manager
Cash Savvy
Illawarra Region (Wollongong & Warrawong, NSW)
11.2022 - Current
- Oversee operations of two retail locations, ensuring consistency and efficiency across both Wollongong and Warrawong branches.
- Manage a team of 10+ employees, including scheduling, training, and performance oversight.
- Conduct regular store visits to monitor compliance, performance, and customer service standards.
- Run regular staff meetings to align teams, address challenges, and communicate goals.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Prepare and manage rosters to ensure optimal staffing coverage and productivity.
- Responsible for store budgeting, including profit/loss tracking and financial reporting.
- Coordinate store repairs, maintenance, and daily banking operations.
- Price jewellery and evaluate general goods for purchase or as collateral for loans.
- Provide customer loans and facilitate the buying/selling of second-hand goods.
- Maintain high standards of professionalism, compliance, and team development.
Store Manager
Cash Converters
Corrimal, NSW
06.2019 - 11.2022
- Promoted to Store Manager in June 2021 after serving as Personal Finance Manager from December 2020.
- Managed all day-to-day operations of the Corrimal branch, including team leadership and financial oversight.
- Conducted customer banking assessments and facilitated responsible lending in compliance with company policies.
- Oversaw store budgets, profit/loss analysis, and implemented strategies to optimize financial performance.
- Trained and developed new staff, fostering a strong team culture and ensuring adherence to procedures.
- Evaluated jewellery and general merchandise for purchase or loan purposes, maintaining valuation accuracy.
- Responsible for opening and closing procedures, daily operations, and delivering consistent customer service.
- Provided personal loans and facilitated second-hand goods transactions with transparency and care.
Pawn Broker / Sales Associate (2IC)
Aceben Loan Office
Sydney CBD & Rockdale, NSW
07.2014 - 12.2018
- Evaluated jewellery and general goods to provide secured loans or purchase items, ensuring fair and accurate assessments.
- Worked in a high-volume retail and finance environment, maintaining professionalism and effectively diffusing difficult customer situations.
- Managed daily store operations, including opening/closing procedures, balancing tills, and completing all necessary loan and sales documentation.
- Promoted to 2IC (Second-in-Charge) at the Rockdale location in October 2016; served as acting manager when required.
- Set up and maintained jewellery displays, ensuring high visual standards and accurate pricing.
- Operated and managed the company’s eBay store, consistently generating over $40,000 in monthly online sales through effective listings and customer service.
- Provided consistent support to the store manager and contributed to staff coordination and training.
Education
TEST & TAGGING -
NSW ELECTRICAL
07-2022
Responsible Lending Conduct ASIC - Responsible Lending Conduct
AAMC
04-2022
DIAMOND ESSENTIALS -
GEMOLOGICAL INSTITUTE OF AMERICA (GIA)
01-2017
High School Diploma -
Heathcote High School
12-2012
Skills
- Store & Operations Management: Experienced in managing single and multi-store operations, overseeing daily tasks, budgeting, staff training, and performance management
- Team Leadership: Skilled in leading teams of 10 staff, running team meetings, and developing a high-performing and customer-focused culture
- Pawn Broking & Personal Finance: Proficient in evaluating jewellery and general goods, conducting financial assessments, and providing regulated personal loans
- Sales & eCommerce: Successfully ran an online eBay store generating over $40,000/month in sales, with strong skills in product listing, pricing, and customer communication
- Training & Staff Development: Experienced in onboarding and mentoring new staff, promoting compliance and service standards
- Technology & Design: Intermediate proficiency in computers and graphic design, with familiarity in POS systems, spreadsheets, and digital tools
Timeline
Operations Manager
Cash Savvy
11.2022 - Current
Store Manager
Cash Converters
06.2019 - 11.2022
Pawn Broker / Sales Associate (2IC)
Aceben Loan Office
07.2014 - 12.2018
TEST & TAGGING -
NSW ELECTRICAL
Responsible Lending Conduct ASIC - Responsible Lending Conduct
AAMC
DIAMOND ESSENTIALS -
GEMOLOGICAL INSTITUTE OF AMERICA (GIA)
High School Diploma -
Heathcote High School