Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ethan Klein

Warrnambool

Summary

Results-driven and highly organized Duty Manager with 1.5 years of experience overseeing daily operations, leading cross-functional teams, and ensuring exceptional service delivery in fast-paced environments. Proven ability to manage shift schedules, resolve customer and staff issues in real-time, and maintain compliance with company standards and safety protocols. Adept at coordinating with management and departments to optimize workflow, enhance customer satisfaction, and drive continuous improvement. Recognized for strong leadership, effective decision-making, and the ability to maintain operational efficiency under pressure.

Overview

4
4
years of professional experience

Work History

Team Member

Coles Supermarket
07.2021 - 09.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Duty Manager

Coles Supermarket
09.2024 - Current
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.

Farm Hand

Farmers
01.2025 - 01.2025

Week Of Experience

  • Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
  • Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.
  • Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.

Education

VCE - Year 12

Warrnambool College
Warrnambool, VIC
11-2024

Certificate II - Electrotechnology

South West Institute of TAFE
VIC
09-2024

Skills

  • Customer service
  • Time management
  • Work planning and organization
  • Team supervision
  • Attention to detail

Accomplishments

  • White Card
  • First Aid Certificate

Timeline

Farm Hand

Farmers
01.2025 - 01.2025

Duty Manager

Coles Supermarket
09.2024 - Current

Team Member

Coles Supermarket
07.2021 - 09.2024

VCE - Year 12

Warrnambool College

Certificate II - Electrotechnology

South West Institute of TAFE
Ethan Klein