Keriana Karaitiana
Perth,WA
Summary
Accomplished Shift Supervisor and Team Trainer at Chicken Treat, adept in staff management and cash handling. Excelled in elevating team performance through effective training and leadership, ensuring high-quality service and operational efficiency. Demonstrated strong communication skills and a commitment to workplace safety, contributing to significant improvements in customer satisfaction and team agility.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Trainer
Chicken Treat
Perth, WA
12.2019 - 02.2022
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
Shift Supervisor
Chicken Treat
Perth, WA
02.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Year 11 - High School
Baldivis Secondary College
Perth10.2020
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Time Management
- Team collaboration and leadership
- Strong verbal and written communication
Certification
- First Aid
- Food Health and Safety
- Team Trainer Cert
- Shift Supervisor Cert
References
Kelly Buxton, Chicken Treat Store Owner - 0422 410 245
Aidan, Chicken Treat Shift Supervisor - 0414 717 962
Timeline
Shift Supervisor
Chicken Treat
02.2022 - Current
Team Trainer
Chicken Treat
12.2019 - 02.2022
Year 11 - High School
Baldivis Secondary College