Ethan Lythgoe
St Leonard's,NSW
Summary
IT professional with three years work experience in Ireland's largest independent digital agency, and one of Ireland's fastest growing tech companies. I have strong technical skills with proven success in quality assurance, technical support, and system administration as well as excellent interpersonal, communication and customer service skills. I am committed to ongoing training and am eager to be challenged in order to grow and further improve my IT skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/Security Administrator
Granite Digital
06.2022 - 02.2024
- Provided support across various Linux and Windows web servers
- Provided technical support and communication to clients via support tickets
- Completed web projects go-live set ups and implement configuration and security task lists
- Led WordPress core and plugin updates across 400 WordPress sites
- Created incident reports
- Completed pre-go-live server and security quality assurance checklists
- Created and rolled out company wide cyber security awareness training
- Managed company wide ESET endpoint point security and Lastpass password management
- Managed internal google workspace accounts and security
- Google workspace reseller administrator
- Configured SSL, WAF and SMTP.
Junior Web Server Administrator
Granite Digital
03.2021 - 06.2022
- Support across various servers Linux and windows
- Took charge of the rollout of the organisations mail server upgrade
- Completed reports detailing server performance, costs and downtime issues
- Reviewed server infrastructure development, quality assurance, staging and production systems
- Assist the compliance team with cookie management using the cookie management tool CookiePro
- Worked on WordPress sites, adding content and managing various plugins and updates.
Supervisor
Bowling Buddies
01.2018 - 03.2021
- Communicate with team members and assign duties to ensure the business operates to its optimum
- Control the Bowling Centre's computerized till and booking system
- Dealing with customer queries and complaints is part of my customer service training
- Run and process the end of day cash and credit card reports and balance these to the cash receipts
- As part of my supervision duties, I have the responsibility of opening and closing down the business ensuring all systems are operating and then all areas are shut down and secured properly.
Team member
Bowling Buddies
03.2015 - 01.2018
- Prepared coffee, cleaned dining areas, opened register and carried out other opening duties
- Party host for kids' birthday parties ensuring a friendly and fun atmosphere
- Dealt with basic lane maintenance, which also involves reporting faults back to the head mechanic.
Education
BSc (Hons) - Business Information systems
University College Cork
01.2022
QQI Level 5 - Software Development
Kerry College of Further Education
01.2017
Killorglin Community College
01.2016
Skills
MS Office
Project Management
Technical Support
Technical Documentation
Network Administration
G Suite
Web Technologies
Content Management
HTML and CSS Knowledge
CMS Experience
Certification
- AWS Partner: Accreditation (Technical) training.
- AWS Certified: Cloud Practitioner
- Microsoft Certified: Azure Fundamentals
References
References can be provided upon request.
Timeline
Server/Security Administrator
Granite Digital
06.2022 - 02.2024
Junior Web Server Administrator
Granite Digital
03.2021 - 06.2022
Supervisor
Bowling Buddies
01.2018 - 03.2021
Team member
Bowling Buddies
03.2015 - 01.2018
BSc (Hons) - Business Information systems
University College Cork
QQI Level 5 - Software Development
Kerry College of Further Education
Killorglin Community College
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