Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ethan McDonald

Perth,WA

Summary

Detail-oriented Insurance Broker with expertise in client relationship management, communication, and proactive engagement. Proven ability to nurture client interactions and contribute to budget management. Ready to drive positive outcomes in a dynamic environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Account Executive

Gallagher
Perth, WA
08.2024 - Current
  • Client Relationship Management: Assisting in maintaining and nurturing client relationships, responding to inquiries, and acting as a point of contact for day-to-day needs.
  • Internal Processing: Ensuring the accuracy of documentation and policies for external and internal clients, and procedures.
  • Market Engagement: Keeping informed of industry trends by attending internal and external training sessions, industry seminars, etc.
  • Pre-Renewal Activity: Gathering relevant client information, and identifying key issues to provide the best outcome for clients.

Client Service Officer

Gallagher
Perth, WA
08.2023 - 08.2024
  • Client Management: Managing long term relationships with key clients who are actively involved with the organisation’s insurance products, services and solutions
  • Networking: Developing and maintaining meaningful working relationships clients and underwriters
  • Budget Management: Assist and or initiate with the preparation, implementation, management and achievement of business plans, budgets and goals

Parcel Delivery

Auspost
Rockingham, WA
04.2023 - 07.2023
  • Distribute incoming mail from postal trucks
  • Sort incoming letters and parcels into order for post boxes or delivery rounds
  • Operate mail handling equipment, process wrongly addressed, undelivered, and redirected mail, deliver mail on foot, by motorbike, or by delivery van, sell stamps and other retail postal products, and get customer signatures for registered, certified, and insured mail.

Charity Representative

Public Outreach
Rockingham, WA
01.2023 - 04.2023
  • Fundraise on behalf of Environmental, Animal Welfare, Humanitarian, and Mental Health charities.
  • Warm outbound calling to potential supporters who have shown prior interest.
  • Become well-versed in current issues, and communicate the impact of our charity partners' work.

Wine Courier

Vino Vans
Wattleup, WA
12.2021 - 01.2023
  • Delivered wine shipments to customers across designated routes efficiently.
  • Maintained accurate records of deliveries and customer interactions daily.
  • Inspected vehicles regularly for safety and maintenance needs before departures.

Pick Packer

Metcash
Canning Vale, WA
01.2021 - 12.2021
  • Operated warehouse equipment to efficiently pick and pack orders.
  • Ensured accurate labeling and packaging of products for distribution.
  • Maintained cleanliness and organization of work area for safety compliance.

Education

High School Diploma -

Emmanuel Catholic College
Success, WA
11-2019

Skills

  • Client relationship management
  • Budget management
  • Customer service
  • Networking capabilities
  • Problem solving
  • Team collaboration

Accomplishments

  • Mensa Membership

Certification

  • Certificate IV in Business

Timeline

Assistant Account Executive

Gallagher
08.2024 - Current

Client Service Officer

Gallagher
08.2023 - 08.2024

Parcel Delivery

Auspost
04.2023 - 07.2023

Charity Representative

Public Outreach
01.2023 - 04.2023

Wine Courier

Vino Vans
12.2021 - 01.2023

Pick Packer

Metcash
01.2021 - 12.2021

High School Diploma -

Emmanuel Catholic College

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Ethan McDonald